Housing & Telecare Customer Service Associate

Riverside; West Bromwich; On-site; GBP 26,000 - 28,000; Full time

Job summary

Riverside is seeking a Customer Service Assistant for a fixed-term role of up to 12 months in West Bromwich. You will work in a team delivering housing and telecare services to Riverside and Sandwell Council tenants, handling enquiries across phone, text, email and web, and coordinating repairs with contractors.

You will support lettings, repairs logging and complaints at the front desk. You should be able to use IT packages (Word, Excel) and maintain relevant databases.

Qualifications

• Can work as part of an Administrative team delivering a wide range of functions such as allocations, administrative support including lettings, repair logging and complaints.
• Deal with all service enquiries received at the front cashier desk; ensure queries are dealt with or passed to the relevant officer.
• Able to use IT packages such as Microsoft Word, Excel and spreadsheets and to maintain databases and IT systems.

Responsibilities

• Deliver high quality, cost-effective, face-to-face housing and telecare services; resolve tenant service requests.
• Handle enquiries via phone, text, email and web; diagnose and order repairs with contractors; guide customers to resolve issues.

Skills

Administrative duties

Customer service

IT literacy

Tools

Microsoft Word

Microsoft Excel

Job description

Riverside is seeking a Customer Service Assistant for a fixed-term role of up to 12 months in West Bromwich. You will work in a team delivering housing and telecare services to Riverside and Sandwell Council tenants, handling enquiries across phone, text, email and web, and coordinating repairs with contractors.

You will support lettings, repairs logging and complaints at the front desk. You should be able to use IT packages (Word, Excel) and maintain relevant databases.