Frontline Housing Support Assistant

Riverside; City of Westminster; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Flexible hours

Lone Worker system

Job summary

Riverside is recruiting a Project Assistant for Westminster Pimlico Pathways, a four-building high-support mental health service. You will support the coordinator in developing and delivering group activities, assist with health and safety checks, and take on administrative duties to keep daily operations running smoothly.

You will help ensure the safety and wellbeing of customers, log incidents, prepare rooms for new occupants, and support with referrals, tenancy matters, and signposting to

Qualifications

• Experience of working with people in a customer facing environment.
• Understanding of supporting vulnerable people – including lived experience of homelessness or drug/alcohol addiction.
• Basic administrative and IT skills and attention to detail are required to maintain records and in-house systems.

Responsibilities

• Assist in planning and delivering personalised support and move-on plans.
• Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk.
• Inspiring and motivating customers to meet agreed outcomes and develop life skills.
• Assisting customers with day-to-day support and tenancy-related matters.
• Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them.
• Signposting customers to appropriate external support services, such as food banks and other community resources.
• Supporting customers to be ‘tenancy ready’, enabling successful move on.
• Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform.
• Carrying out delivery of a range of group work sessions.

Job description

Riverside is recruiting a Project Assistant for Westminster Pimlico Pathways, a four-building high-support mental health service. You will support the coordinator in developing and delivering group activities, assist with health and safety checks, and take on administrative duties to keep daily operations running smoothly.

You will help ensure the safety and wellbeing of customers, log incidents, prepare rooms for new occupants, and support with referrals, tenancy matters, and signposting to