Customer Service Assistant (PFI)

Riverside Group; Hull and East Yorkshire; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

25 days holidays (pro rata)

Learning & development

Job summary

Riverside Group in Hull is seeking a Customer Service Assistant to provide a professional, customer-focused reception service within one of our extra care facilities. You will handle all enquiries and welcome customers and visitors in a busy housing environment.

The role requires experience in housing or support settings, strong communication and conflict-resolution skills, good organisational abilities and experience working with vulnerable customers.

Qualifications

• Experience of working within a housing or support environment.
• Good communication and conflict resolution skills.
• Organisational skills.
• Experience working with vulnerable customers.

Responsibilities

• Provide a professional, customer-focused reception service within one of Riverside's extra care facilities.
• Handle all enquiries and welcome customers and visitors in a busy, modern housing environment.

Skills

Experience in housing or support

Strong communication

Conflict resolution

Organisation skills

Job description

Job Title: Customer Service Assistant

Contract Type: Fixed term up to 20/02/2028

Salary: £26,251.43 per annum (pro rata)

Working Hours: 23.3 hours per week, part time

Working Pattern: 3 week rolling rota covering a mix of early shifts (09:00 - 14:30) Late shifts (14:30 - 20:00) and weekend day shifts (09:00 - 17:00 with 1/2 hour unpaid break) You will also cover some bank holidays as part of the rota as we operate 365 days per year

Location: Hull - Primarily based at Harrison Park (Hall Road) but will cover where needed at Cecil Gardens (Hawthorne Avenue) and Redwood Glades (Leads Road)

The difference you will make as a Customer Service Assistant

You will be responsible for providing a professional, customer-focused reception service within one of Riverside's extra care facilities, handling all enquiries and welcoming customers and visitors in a busy, modern housing environment.

About you

• Experience of working within a housing or support environment
• Good communication and conflict resolution skills
• Organisational skills
• Experience working with vulnerable customers

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays (pro rata)
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.