Housing Support & Tenancy Coordinator

Riverside; Wirral; On-site; GBP 21,000 - 27,000; Full time

Job summary

Riverside is seeking a Project Assistant for Wirral-based supported housing services. You will be central to the day-to-day operations, safeguarding residents and ensuring their safety and wellbeing.

You will engage with customers with diverse needs, logging incidents, and supporting move-on planning and tenancy-related tasks. No personal care is required; empathy and resilience are essential for success, with a flexible, learning-focused work environment.

Qualifications

• Experience of working with people in a customer facing environment.
• Understanding of supporting vulnerable people – e.g. homelessness or addiction.
• Ability to log incidents accurately and maintain records.

Responsibilities

• Assist in the day-to-day running of one of our supported housing services.
• Support customers in conversations with GP, Social Services, or Benefits teams.
• Log all incidents to ensure accurate records are kept.
• Prepare rooms for new occupants after a customer leaves.
• Contribute to safeguarding and risk management as part of the team.
• Assist with tenancy-related matters and signpost to external services.

Job description

Riverside is seeking a Project Assistant for Wirral-based supported housing services. You will be central to the day-to-day operations, safeguarding residents and ensuring their safety and wellbeing.

You will engage with customers with diverse needs, logging incidents, and supporting move-on planning and tenancy-related tasks. No personal care is required; empathy and resilience are essential for success, with a flexible, learning-focused work environment.