Customer Service Assistant

Riverside; West Bromwich; On-site; GBP 26,000 - 28,000; Full time

Job summary

Riverside is seeking a Customer Service Assistant for a fixed-term role of up to 12 months in West Bromwich. You will work in a team delivering housing and telecare services to Riverside and Sandwell Council tenants, handling enquiries across phone, text, email and web, and coordinating repairs with contractors.

You will support lettings, repairs logging and complaints at the front desk. You should be able to use IT packages (Word, Excel) and maintain relevant databases.

Qualifications

• Can work as part of an Administrative team delivering a wide range of functions such as allocations, administrative support including lettings, repair logging and complaints.
• Deal with all service enquiries received at the front cashier desk; ensure queries are dealt with or passed to the relevant officer.
• Able to use IT packages such as Microsoft Word, Excel and spreadsheets and to maintain databases and IT systems.

Responsibilities

• Deliver high quality, cost-effective, face-to-face housing and telecare services; resolve tenant service requests.
• Handle enquiries via phone, text, email and web; diagnose and order repairs with contractors; guide customers to resolve issues.

Skills

Administrative duties

Customer service

IT literacy

Tools

Microsoft Word

Microsoft Excel

Job description

Contract Type:Fixed term for up to 12 months

Salary:£25630.92 (£28154.3 is achieved after 12 months successful performance in the role)

Working Hours:35 hours per week, full time

Working Pattern:Monday to Friday, Located

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as aCustomer Service Assistant

You will work as part of a team delivering high quality, cost-effective, face to face comprehensive housing and telecare service, resolving the service requests of customers of Riverside and Sandwell Council Tenants. The role will require you to deal with all service enquiries to Riverside through a variety of media (phone, text, email and web) and diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves.

About you

We are looking for someone with

• Can work as part of an Administrative team delivering a wide range of functions such as allocations, administrative support including lettings, repair logging and complaints.
• Deal with all service enquiries received, at the front cashier desk. Ensure customers queries are dealt with or passed to the relevant officer.
• To be able to use a wide range of IT packages such as Microsoft word, excel and spreadsheets and to be able to maintain various databases and IT packages.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.