Housing Team Manager

Response; Oxford; On-site; GBP 33,000 - 38,000; Part time

Benefits offered by this job

37 days annual leave (including bank)

Fully funded training and professional

Blue Light Card discounts

Free counselling and wellbeing support

Cycle to Work Scheme

Enhanced family‑friendly leave

£500 Refer‑a‑Friend bonus

Health cash plan

NHS‑approved wellbeing app

Free DBS and flu jab

Job summary

Response in Oxford is seeking a Housing Team Manager to lead a dedicated team at AG Palmer House in Littlemore. You’ll guide staff, champion person-centred support, and create environments where residents feel safe, respected and empowered to move forward.

You’ll work on tenancy sustainment, KPIs, and partnerships with commissioners, delivering trauma-informed, housing‑led recovery. This role combines leadership, compassion and strategic oversight to improve outcomes for people facing housing

Qualifications

• Experience in housing, tenancy sustainment or support services.
• Calm, adaptable and confident working with people with complex needs.
• Strong communication and relationship-building skills.
• Organised, proactive and able to manage competing priorities.
• Leads with empathy, fairness and respect.
• Motivated by making a difference in your community.

Responsibilities

• Lead, inspire and support Housing Support Workers
• Oversee tenancy processes from referrals to sustainment
• Monitor KPIs shaping service quality
• Build relationships with commissioners, partners and community organisations
• Ensure residents receive person-centred, trauma-informed support
• Champion resident involvement, voices shape services
• Maintain compliance with housing law, safeguarding and health & safety
• Support audits, inspections and continuous improvement
• Contribute to policy and service development
• Deputise for the Housing & Income Manager when needed

Job description

Lead a Team That Changes Lives Every Day

Housing Team Manager

AG Palmer House, Littlemore, Oxford

£32,760 - £38,220 pro rata to - £19,921.62. - £23,241.89

Part‑Time - 22.5 hours, over 3 days Monday - Friday

At Response, we know that safe, stable housing can transform someone’s life — especially for people facing mental health challenges or housing insecurity. When someone has a place to call home, everything else becomes possible.

As our Housing Team Manager, you’ll be at the heart of that mission. You’ll guide a dedicated team, champion person‑centred support, and help create environments where people feel safe, respected and empowered to move forward.

If you’re someone who leads with compassion, thrives on connection, and wants your work to mean something, you’ll feel right at home here.

Why This Role Matters

Your leadership will shape the everyday experience of residents who rely on our housing services. You’ll make sure they’re supported not just with the practicalities of tenancy, but with the confidence, skills and stability they need to build a brighter future.

Some days you’ll be coaching staff through complex situations. Other days you’ll be reviewing KPIs, meeting commissioners, or helping a resident take a meaningful step towards independence. Every day, you’ll be part of someone’s recovery journey — and that’s powerful.

What You’ll Be Doing

• Lead, inspire and support Housing Support Workers
• Oversee tenancy processes from referrals to sustainment
• Monitor key performance indicators that shape service quality
• Build strong relationships with commissioners, partners and community organisations
• Ensure residents receive person‑centred, trauma‑informed support
• Champion resident involvement, making sure their voices shape our services
• Maintain compliance with housing law, safeguarding and health & safety
• Support audits, inspections and continuous improvement
• Contribute to policy and service development
• Deputise for the Housing & Income Manager when needed

This is a role where your leadership genuinely matters — to your team, to our partners, and most importantly, to the people we support.

What’s In It For You?

We’re committed to helping you grow, feel supported and thrive in your career.

• 37 days annual leave (including bank holidays)
• Fully funded training and professional development
• Blue Light Card discounts
• Free counselling and wellbeing support
• Cycle to Work Scheme
• Enhanced family‑friendly leave
• £500 Refer‑a‑Friend bonus
• Health cash plan
• NHS‑approved wellbeing app
• Free DBS and flu jab

You’ll be joining a team that genuinely cares — about the work, about each other, and about the people we support.

We’d Love to Hear From You If You Are…

• Passionate about supporting people to live independently
• Experienced in housing, tenancy sustainment or support services
• Calm, adaptable and confident working with people with complex needs
• A natural communicator who builds trust and positive relationships
• Organised, proactive and able to manage competing priorities
• Someone who leads with empathy, fairness and respect
• Motivated by making a difference in your community

If you share our values of Caring, Safe, Creative and Aspirational, you’ll fit right in.

Join a Team That Makes Housing a Foundation for Recovery

Every day, you’ll help create safe, supportive spaces where people can rebuild confidence, strengthen independence and take steps towards a better future.

If you’re looking for a leadership role with purpose, progression and real impact, we’d love to hear from you.

Our employees and clients come from all over the world. We proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All roles require an enhanced DBS check, two references from recent employers, and the right to work in the UK.