Housing Sustainment Officer - Frontline Support for Tenants

Cornwall Council Jobs and Careers; England; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Defined benefit pension scheme

Generous annual leave entitlement

Employee health and wellbeing program

Discounts via employee scheme

Job summary

Cornwall Council is seeking a Sustainment Officer to support individuals and families in temporary accommodation, helping them sustain housing and progress to settled homes. The role is frontline, working with housing partners and night-time accommodation providers.

The post involves coaching, mentoring and tailored support, with a trauma-informed approach and a focus on building skills for independence. 37 hours per week across weekdays.

Qualifications

• This is a front-line, customer-facing role in a public sector setting.
• The role requires adherence to the statutory English language requirement for public sector workers.
• A basic criminal record disclosure check will be required.

Responsibilities

• Provide sustainment support to individuals and families placed in nightly paid accommodation.
• Manage a caseload with potentially complex needs and coordinate with partners to prevent loss of accommodation.
• Deliver regular drop-in sessions, assess support needs, and participate in multi-disciplinary meetings.

Job description

Cornwall Council is seeking a Sustainment Officer to support individuals and families in temporary accommodation, helping them sustain housing and progress to settled homes. The role is frontline, working with housing partners and night-time accommodation providers.

The post involves coaching, mentoring and tailored support, with a trauma-informed approach and a focus on building skills for independence. 37 hours per week across weekdays.