Accommodation Sustainment Officer

Cornwall Council Jobs and Careers; England; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Defined benefit pension scheme

Generous annual leave entitlement

Employee health and wellbeing program

Discounts via employee scheme

Job summary

Cornwall Council is seeking a Sustainment Officer to support individuals and families in temporary accommodation, helping them sustain housing and progress to settled homes. The role is frontline, working with housing partners and night-time accommodation providers.

The post involves coaching, mentoring and tailored support, with a trauma-informed approach and a focus on building skills for independence. 37 hours per week across weekdays.

Qualifications

• This is a front-line, customer-facing role in a public sector setting.
• The role requires adherence to the statutory English language requirement for public sector workers.
• A basic criminal record disclosure check will be required.

Responsibilities

• Provide sustainment support to individuals and families placed in nightly paid accommodation.
• Manage a caseload with potentially complex needs and coordinate with partners to prevent loss of accommodation.
• Deliver regular drop-in sessions, assess support needs, and participate in multi-disciplinary meetings.

Job description

The Role:

The Sustainment Officer reports to the Rehousing Placement Team Manager. The Rehousing Team supports single people, couples and families who are experiencing homelessness to move from temporary accommodation into longer-term permanent homes.

The Sustainment Team works closely with providers of Nightly Paid Accommodation and other housing partners to help households successfully maintain their temporary accommodation while awaiting settled housing. The team provides practical support, guidance and early intervention to address issues that may place a tenancy at risk, helping individuals and families build the skills, confidence and resilience needed to sustain their accommodation and achieve positive outcomes.

Working collaboratively with accommodation providers, support services and community organisations, the Sustainment Officer plays a key role in promoting independence, improving wellbeing and supporting people to become active members of their local communities. The post holder will proactively engage with vulnerable individuals and families, providing coaching, mentoring and tailored support to help them overcome barriers and prepare for a successful move into permanent housing.

This is a customer-facing role, where the statutory English language requirement for public sector workers applies.

This position will be subject to a basic criminal record disclosure check.

Working Pattern:

The role is 37 hours a week over 5 days (usually Monday to Friday). The Council operates flexible working.

What you’ll need to succeed:

Please read the role profile for the full details of this role attached below in this advert

This role will be part of a front-line team, which will be responsible and accountable for providing sustainment support to families, singles and childless couples placed in nightly paid accommodation, especially those placed in accommodation such as other nightly paid accommodation either with shared facilities or that is self-contained, who are at risk of losing their accommodation and sleeping rough.

The post-holder will be responsible for supporting a caseload of individuals, who may have complex needs, be former rough sleepers and/or at risk of imminent rough sleeping because they are at risk of losing their accommodation.

Support will range from medium to complex support needs ranging from supporting issues resulting from, but not limited to, drug and alcohol addiction, poor mental health, financial difficulty and physical health problems.

The role holder will work with individuals to put support plans in place and agree actions that prevent the loss of accommodation, ranging from interventions with the provider to signposting to other agencies to attending multi-disciplinary meetings to ensure essential support is provided. Part of this role will include providing regular drop-in sessions in the nightly paid accommodation units to assess client support needs, risk assessments and suitability of the accommodation.

The post-holder will work in a way that is creative and innovative, agile and flexible, and solution focused, tailoring their approach to the needs of the person. They will employ a trauma-informed and psychologically informed approach, building on the individual’s strengths and will seek to reduce harm.

What you’ll get in return:

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• A national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to interview.

For more information or an informal chat about the role please contactAlex Sparrow at [e-mail]