Tenancy Sustainment Officer — Flexible & Community‑Focused

London Borough of Hillingdon; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Working Hours

36 Hour Week

Generous Holiday Entitlement

Hillingdon Sports & Leisure

Salary Sacrifice Schemes

Cycle to Work

Local Government Pension Scheme

Perkbox Benefits

Mental Health Support and Counselling

Travel Support

Trade Union Membership

Job summary

The London Borough of Hillingdon is recruiting a Tenancy Sustainment Officer to help residents avoid homelessness by providing proactive, person-centered support. You will assess needs, visit homes, and coordinate with partners to build sustainable tenancy solutions.

You will work with residents facing financial hardship or other vulnerabilities, promoting welfare benefits and independence. The role emphasizes collaborative problem solving and continuous service improvement.

Qualifications

• Resident-focused approach to improving lives and tenancy outcomes.
• Proactive and adaptable in changing circumstances.
• Collaborative work with partners and residents.
• Resilient and persistent under pressure.
• Open and honest communication with stakeholders.
• Commitment to continuous improvement of services.

Responsibilities

• Deliver a person-centred tenancy sustainment service with early intervention.
• Conduct assessments and home visits to develop support plans.
• Support vulnerable residents including domestic abuse, mental health, and financial hardship.
• Coordinate with internal teams, statutory agencies and partners.
• Promote welfare benefits and income maximisation for residents.
• Help shape policies to enhance tenancy sustainment services.

Skills

Resident-focused

Proactive and adaptable

Collaborative

Resilient and persistent

Open and honest

Continuous improvement

Job description

The London Borough of Hillingdon is recruiting a Tenancy Sustainment Officer to help residents avoid homelessness by providing proactive, person-centered support. You will assess needs, visit homes, and coordinate with partners to build sustainable tenancy solutions.

You will work with residents facing financial hardship or other vulnerabilities, promoting welfare benefits and independence. The role emphasizes collaborative problem solving and continuous service improvement.