Tenancy Sustainment Officer

Durham County Council; Seaham; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working (home and office)

Local Government Pension Scheme (LGPS)

Generous annual leave

Job summary

Durham County Council is seeking a Tenancy Sustainment Officer to provide trauma-informed support to individuals and families at risk of homelessness. You will manage a caseload, help secure accommodation, and assist clients to sustain tenancies and access employability and support services.

The role involves coordinating with social and private landlords, attending multi-agency meetings, and staying current with homelessness legislation.

Qualifications

• NVQ Level 3 or equivalent in a housing or support related field.
• Experience delivering therapeutic interventions.
• Experience supporting clients with rough sleeping, substance misuse and mental health issues.

Responsibilities

• Plan and deliver person-centred therapeutic interventions tailored to individual needs and group objectives.
• Manage a caseload, supporting clients to move from rough sleeping into suitable accommodation.
• Provide advice and practical support to help sustain tenancies and reduce homelessness risk.
• Work with social and private landlords to secure and maintain appropriate accommodation.
• Support clients with budgeting, income maximisation, debt advice and access to employability, health and support services.
• Develop effective partnerships with statutory, voluntary and private sector organisations for coordinated support.
• Attend and coordinate multi-agency meetings and case conferences as required.
• Keep up to date with homelessness legislation, guidance and good practice.
• Contribute to service improvement, monitoring and funding requirements.

Skills

Trauma-informed approach

Caseload management

Partnership development

Client communication

Education

NVQ Level 3 or equivalent in housing or support field

Job description

As a Tenancy Sustainment Officer, you will provide a comprehensive, proactive, and intensive package of trauma-informed support to help people secure suitable accommodation, sustain tenancies, make sustainable changes, and reduce barriers to employment. This is a temporary post initially for 12 months, with the possibility of extension. WHAT IS INVOLVED? You will support individuals and families with multiple and complex needs who have experienced rough sleeping or are at risk of homelessness. Managing a caseload of clients with medium to high support needs, you will provide intensive, trauma-informed support to help people secure accommodation, sustain tenancies, and achieve positive long-term outcomes.

• Plan and deliver effective, person centred therapeutic interventions tailored to individual needs and group objectives.
• Manage a caseload, supporting clients to move from rough sleeping into suitable accommodation.
• Provide advice and practical support to help sustain tenancies and reduce the risk of homelessness.
• Work with social and private landlords to secure and maintain appropriate accommodation.
• Support clients with budgeting, income maximisation, debt advice and access to employability, health and support services.
• Develop effective partnerships with statutory, voluntary and private sector organisations to ensure coordinated support.
• Attend and coordinate multi-agency meetings and case conferences where required.
• Keep up to date with homelessness legislation, guidance and good practice.
• Contribute to service improvement, monitoring and funding requirements.
• NVQ Level 3 or equivalent in a housing or support related field.
• Experience of delivering therapeutic interventions
• Experience supporting clients with rough sleeping, substance misuse and mental health issues.

Please refer to the attached Person Specification for the full criteria.

If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure.

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.