Housing Support Worker — Independence Coach

Bromford Housing Group; Aylesbury; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Occupational Health

10% employer pension contribution

Employee Assistance Programme (EAP)

Annual benefits allowance

Generous holiday entitlement

CIH qualification funded

Job summary

Bromford Housing Group is hiring a Housing Worker for Griffin Place in Aylesbury. This fixed-site role supports customers living in temporary accommodation and focuses on helping them understand responsibilities, manage tenancy, and move toward a settled home.

You’ll build connections with local agencies, coach customers, and coordinate with internal teams while avoiding traditional support-worker tasks such as cooking or personal care.

Qualifications

• Can build rapport and communicate clearly.
• Organised, reliable, able to manage own workload.
• Confident using IT systems and following processes.
• Comfortable having honest conversations and setting boundaries.
• Experience in roles like Citizens Advice, welfare benefits, housing or tenancy management, customer service in vulnerable/complex situations.

Responsibilities

• Build positive, professional relationships with customers in temporary accommodation.
• Help customers understand licence conditions, manage rent and sustain accommodation.
• Complete admin tasks: grant/charity forms, lettings/relets/end-of-licence processes, repairs tracking, documenting conversations.
• Liaise with internal teams and partner agencies to support customers.
• Use IT systems to update records and manage caseload.
• Have constructive conversations to help customers move toward independence.

Skills

Communication

Organisation

IT systems

Boundary setting

Housing/benefits experience

Customer service

Job description

Bromford Housing Group is hiring a Housing Worker for Griffin Place in Aylesbury. This fixed-site role supports customers living in temporary accommodation and focuses on helping them understand responsibilities, manage tenancy, and move toward a settled home.

You’ll build connections with local agencies, coach customers, and coordinate with internal teams while avoiding traditional support-worker tasks such as cooking or personal care.