Housing Support Worker

Bridge-It Housing; Manchester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

30 Days annual leave, rising to 33

Staff parties: Summer & Christmas

Staff incentives like Ideas factory

Staff discounts via Bright Exchange &/

Salary reviewed annually

On-site facilities including kitchen

Plus much more

Job summary

Bridge-It Housing in Manchester is seeking a permanent Housing Support Worker to help improve lives. The role is 35 hours per week, Monday to Friday, in Manchester, with mileage paid and travel around the local area.

You will support clients with complex needs using empathy, build confidence and manage records while coordinating with partners to provide joined-up support. A full UK driving licence is essential.

Qualifications

• Experience in support, customer-facing or community roles such as housing or youth work.
• Empathy, patience, professional boundaries and person-centred approach.
• Experience supporting vulnerable people, homelessness or related issues.
• Ability to work independently, manage a varied workload and keep accurate records.
• Full UK driving licence and access to your own vehicle is essential.

Responsibilities

• Provide client guidance to access benefits, health, education, employment and banking.
• Support client integration, confidence and community connections.
• Complete sign-ups, maintain records and assist with key documents.
• Hold regular support sessions and welfare checks.
• Coordinate with agencies, landlords and providers for joined-up support.
• Carry out risk assessments, maintain confidentiality and professional standards.
• Support colleagues and promote equality and inclusion.

Skills

Experience in support, customer-facing

Empathy and person-centred approach

Experience with vulnerable people

Independent working with records

Full UK driving licence / vehicle

Job description

At Bridge-It Housing, we’re driven by one simple purpose: to make a real difference on people’s lives. We don’t just talk about positive change; we live it every day. As one of our permanent Housing Support Workers, you’ll play a key role in bringing that mission to life.

If you thrive in a fast paced environment, care deeply about your community, and want a role where your value matters just as much as your experience, you could be the perfect fit as our Housing Support Worker!

Job Details

Hours of Work: 35 hours working Monday to Friday 9am to 5pm

Location: Manchester (Applicants should live in the local area. Access to own vehicle is required due to travel requirements as part of the role. Mileage is paid within our company policy. You will also require business insurance)

Salary: £26,500 per year

Contract Type: Full Time, Permanent

Please note: Inductions are held at our Head Office in Leeds on a Wednesday or Fridays and travel expenses will be reimbursed for this.

Closing Date: Friday 25th September 2026 (We reserve the right to close this vacancy early)

Interview Date: TBC

The Ideal Housing Support Worker

• Experience in support, customer-facing or community roles, such as care, education, retail, housing, youth work or family support.

• Able to support people with complex needs using empathy, patience, professional boundaries and a person-centred approach.

• Experience of supporting vulnerable people, or a good understanding of issues such as homelessness, social exclusion, poor mental health and financial hardship.

• Able to work independently, manage a varied workload, keep accurate records and provide reliable community-based support.

• A full UK driving licence and access to your own vehicle for work is essential.

What you will do as a Housing Support Worker

• Client Guidance and Access to Services
  Help clients access key services and practical support, including benefits, health, education, employment and banking.

• Client Integration and Personal Development
  Support clients to build confidence, independence, social connections and links with local communities.

• Documentation and Administrative Support
  Complete sign-ups, maintain accurate records, support clients with key documents and contribute to service monitoring.

• Regular Support and Welfare Monitoring
  Hold regular support sessions, attend key appointments and carry out routine welfare checks.

• Partnership Working and Service Coordination
  Work with agencies, landlords and providers to coordinate joined-up support for clients.

• Risk Management, Behaviour, and Professional Standards
  Carry out risk assessments, maintain confidentiality, manage your workload and work to high professional standards.

• Team Contribution and Organisational Responsibilities
  Support colleagues and volunteers, take part in development, promote equality and diversity, and carry out other reasonable duties.

Bridge-It Housing Housing Support Worker Benefits

• 30 Days annual leave, rising 1 day on year 2 year 5 and year 7 to a total of 33 + Bank Holidays

• Summer and Christmas Party

• Staff Incentives such as The Ideas factory!

• Bright Exchange & Blue light Card for Staff discounts

• Salary reviewed annually

• Full kitchen facilities on site including tea and coffee for both clients and Staff

• Plus much more

About Us

Bridge-It Housing provides housing and support to families, single males and females. We do not discriminate by race, colour or religion and see each client as an individual, a human being, with the ability to, with the right support, turn their life around.

We work to ensure that all our clients have as much respect, dignity, independence, choice and control over their own lives as possible.

Empowerment is an important part of how we work. By empowerment we mean building the capacity of people who have experienced homelessness to feel that they are part of our society, regain control of their lives and become more confident about participating in decisions that affect their future.

We work to foster an environment in which clients take responsibility for their own tasks and actions and learn to respect each other as individuals.

A basic DBS is required for this role so please ensure any disclosures are correctly declared if you are successful as this could affect your employment for this role.

Bridge-It Housing is committed to equality, diversity and inclusion and welcome applications from all backgrounds, cultures and identities.
We’re proud to have a diverse team of employees from all walks of life, that are all passionate about supporting those in need, and as helpful as previous experience with supporting vulnerable people is, what matters most to us is that you are passionate, empathetic and committed to making a positive difference, so if this sounds like you!