Housing Officer (AWDO-P15072) in Ealing)

AWD online; Ealing; On-site; GBP 27,000 - 28,000; Part time

Benefits offered by this job

Annual leave

Pension

Health benefits

Job summary

AWD online is seeking a Housing Officer to support residents in a scheme-based environment across Ealing and neighbouring schemes. You will work as part of a team to maintain safe, secure and well-managed accommodation and provide intensive housing management support to vulnerable residents.

The role is based onsite with travel between schemes; a valid driving licence and vehicle access are essential, and the post requires an Enhanced DBS check. Part-time 22 hours per week.

Qualifications

• GCSE Maths and English (A*–C).
• Experience in a customer-facing role.
• Experience maintaining building health and safety requirements.
• Ability to use IT packages and MIS.
• Valid driving licence and own transport.

Responsibilities

• Carry out building inspections and report repairs to the relevant department.
• Maintain building safety and security including patrols and logs.
• Support contractor access and scheduling.
• Act as key holder for building access.
• Assist with viewings and sign-ups for new residents.
• Explain housing policies and safeguarding procedures to residents.
• Encourage resident involvement and participation in decisions.
• Monitor resident wellbeing and refer safeguarding concerns as needed.
• Prepare void rooms for allocation and perform cleaning duties.

Skills

Customer service

Building safety

Vulnerable residents support

Driving licence

IT systems

Education

GCSE Maths & English

Tools

Management information systems

Job description

Housing Officer

We have a fantastic new job opportunity for a housing professional with customer service experience, good building safety awareness and the ability to support vulnerable residents in a scheme-based environment.

If you've also worked in the following roles, we'd also like to hear from you: Supported Housing Officer, Housing Management Officer, Tenancy Officer, Property Officer, Scheme Officer, Resident Liaison Officer, Housing Support Officer, Neighbourhood Officer, Estate Officer, Property Coordinator

This role is officially known as an Intensive Housing Management Officer

SALARY: £26,741 - £28,147 per annum FTE (£16,809-£17,694 gross per year) + Benefits

LOCATION: Ealing, West London, with travel to other schemes including Sunbury-on-Thames

JOB TYPE: Part Time, Permanent

WORKING HOURS: 22 hours per week

Job Overview

This is a rewarding opportunity to join the organisation as a Housing Officer supporting residents while helping to maintain safe, secure and well-managed accommodation.

Working as part of a team, the Housing Officer will provide intensive housing management support to vulnerable residents, monitor the general safety and wellbeing of residents and help ensure building standards are maintained.

The Housing Officer will also support inspections, repairs reporting, contractor access, resident involvement, viewings, sign-ups, safeguarding reporting and the preparation of void rooms for allocation.

This is an onsite-based role. A valid driving licence and access to a vehicle are essential, as regular travel between schemes is required. Business mileage will be reimbursed for travel between schemes, with Ealing as the designated base location.

This role requires an Enhanced DBS check.

Duties

• Carry Out Building Inspections: Complete regular inspections, identify maintenance requirements and report repairs to the appropriate department
• Maintain Building Safety and Security: Carry out patrols, CCTV monitoring, alarm testing and other checks, maintaining accurate records such as visitor logs and maintenance reports
• Support Contractor Access: Direct service contractors where required, helping to ensure an efficient and cost-effective service is delivered
• Act as Key Holder: Allow and supervise access to the building as appropriate
• Support Viewings and Sign-Ups: Assist the housing team with viewings, sign-ups and helping new residents settle into their accommodation
• Explain Housing Policies: Help residents understand housing management policies, including when reporting anti-social behaviour may be appropriate
• Encourage Resident Involvement: Support consultation events and help ensure residents are kept informed and involved in decisions relating to their accommodation
• Monitor Resident Wellbeing: Signpost residents to support services where appropriate and report safeguarding concerns using the correct procedures
• Build Positive Relationships: Develop constructive working relationships with residents, care and support providers, commissioning bodies and the wider community
• Prepare Void Rooms: Conduct void inspections and ensure rooms are ready for allocation, including cleaning duties and needle sweeps where required

Candidate Requirements

• Educated to GCSE level or equivalent in Maths and English, grades A* to C
• Experience in a customer-facing role
• Experience of maintaining building health and safety requirements, including regular inspections and monitoring
• Ability to use IT packages and management information systems
• A valid driving licence and access to own transport are essential
• Experience working with vulnerable people, including homeless residents, is desirable
• Able to communicate clearly and professionally with residents, colleagues, contractors and external partners
• Good record keeping skills and the ability to follow correct procedures, including safeguarding processes

Benefits

• 25 days' holiday pro rata, plus Bank Holidays
• Up to 8% contributory pension
• Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%.

JOB REF: AWDO-P15072