Independent Living & Tenancy Support Worker

AWD online; Gravesend; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Annual leave pro rata

Birthday day off

Volunteer days

Pension contributions

Healthcare plan

Annual salary review

Refer a Friend

Benefit Hub access

Job summary

AWD online is seeking a compassionate Housing Support Worker to join a supported accommodation service in Gravesend. You will deliver housing support, tenancy management and resident care, helping residents move toward independent living.

The role involves face-to-face and remote support, collaboration with external agencies, safeguarding, and creating personalised support plans. Part-time, permanent, 20 hours per week with flexible days.

Qualifications

• Experience in support work, social care or housing support.
• Knowledge of housing legislation, benefits systems and tenancy processes.
• Understanding safeguarding, risk management and working with vulnerable individuals.
• Strong IT skills, including case management systems and remote working tools.
• Excellent communication and customer-focused approach.
• Ability to work independently and collaboratively within a team.
• Experience maintaining accurate records and producing clear reports.
• Strong organisational skills with the ability to prioritise workload.

Responsibilities

• Provide day-to-day housing support to help residents build independence, confidence and stability.
• Assist with Life Skills: budgeting, cooking, cleaning and managing appointments.
• Offer emotional support and non-judgemental guidance to residents.
• Develop care plans, risk assessments and personalised support strategies.
• Promote safeguarding and maintain a safe, supportive living environment.
• Liaise with local authorities, landlords and partner services to support outcomes.
• Encourage community engagement with education, employment and wellbeing services.
• Maintain accurate case notes and documentation using relevant systems.
• Support audits and compliance with housing accommodation standards.
• Respond to incidents following organisational procedures.

Skills

Support work

Social care

Housing support

Tenancy processes

Safeguarding

IT skills

Communication

Record keeping

Teamwork

Job description

AWD online is seeking a compassionate Housing Support Worker to join a supported accommodation service in Gravesend. You will deliver housing support, tenancy management and resident care, helping residents move toward independent living.

The role involves face-to-face and remote support, collaboration with external agencies, safeguarding, and creating personalised support plans. Part-time, permanent, 20 hours per week with flexible days.