Housing Support & Tenancy Services Assistant

Sanctuary Scotland Housing Association Limited; Birmingham; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Annual leave 33-38 days pro rata

Sick pay

Pension scheme

Health & wellbeing support

Life insurance

Parental leave

Training & development

Flexible working

Inclusive culture

Discounts & Cycle to Work

Job summary

Sanctuary Supported Living is seeking a Housing Assistant in Birmingham to oversee day-to-day management of a supported housing service, assist with tenancy and void management, and promote safeguarding compliance. You will build strong relationships with customers and stakeholders, manage supplies, and keep records up to date.

The role requires GCSE-level literacy and numeracy, a driving licence, and experience in tenancy services.

Qualifications

• Experience delivering tenancy services.
• Ability to prioritise tasks and meet deadlines.
• Basic knowledge of Microsoft Office packages.
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths.
• NVQ Level 2 or equivalent in a relevant area.
• Ability to analyse and interpret data.
• Experience using housing management systems is desirable.
• Full valid driving licence and access to own vehicle required as travel is essential to the role.

Responsibilities

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
• Assist with tenancy and void management to maintain occupancy levels
• Support and promote compliance with safeguarding policies and procedures
• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date

Skills

Experience delivering tenancy services

Prioritise tasks

Microsoft Office

Literacy and numeracy (GCSE C)

Data analysis

Housing management systems (desirable)

Driving licence and own vehicle

Education

NVQ Level 2 or equivalent

Job description

Sanctuary Supported Living is seeking a Housing Assistant in Birmingham to oversee day-to-day management of a supported housing service, assist with tenancy and void management, and promote safeguarding compliance. You will build strong relationships with customers and stakeholders, manage supplies, and keep records up to date.

The role requires GCSE-level literacy and numeracy, a driving licence, and experience in tenancy services.