Housing Support & Tenancy Advisor – Hybrid

Curo; Bath; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

26 days annual leave

Birthday off

Pension contribution matched up to 10%

Hybrid working

Flexible benefits

Employee assistance programme

Job summary

Curo Group in Bath is seeking a Housing Advisor to support residents in staying in the home they love. You’ll be the first point of contact for tenancy queries, explain charges, and guide customers through payment options and benefits.

This hybrid role (Bath) offers a salary of £28,500 per annum and involves managing a varied caseload with empathy and strong organizational skills to ensure accurate accounts and positive outcomes.

Qualifications

• Experience in busy customer-facing or administrative roles handling queries or accounts.
• Ability to handle sensitive conversations about money with empathy.
• Strong written and spoken communication with diverse audiences.
• Good organisation with multitasking and attention to detail.
• Numeracy and literacy skills and comfort with IT systems.
• Adaptable and open to change.
• Self-motivated and able to take ownership of workload.
• Collaborative and team-oriented approach.

Responsibilities

• Help residents understand their accounts and resolve charge and payment queries at first contact.
• Agree fair repayment plans and support management of low-level arrears.
• Take follow-up action on debt recovery and prepare cases.
• Set up direct debits and process housing benefit payments accurately.
• Support the turnaround of empty properties from tenancy endings to ready-to-let.
• Carry out pre-tenancy checks and update residents on move progress.
• Keep systems accurate by recording actions and agreements.
• Escalate cases promptly when needed.

Skills

Customer-facing

Empathy

Clear communication

Organisational skills

Numeracy

Literacy

Adaptability

Self-motivation

Team player

Job description

Curo Group in Bath is seeking a Housing Advisor to support residents in staying in the home they love. You’ll be the first point of contact for tenancy queries, explain charges, and guide customers through payment options and benefits.

This hybrid role (Bath) offers a salary of £28,500 per annum and involves managing a varied caseload with empathy and strong organizational skills to ensure accurate accounts and positive outcomes.