Housing & Support Services Lead – Temporary Accommodation

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Cardiff Council is seeking an experienced Accommodation and Support Manager to lead the Temporary Accommodation Service within the Housing Need and Homelessness Service. You will oversee teams assessing the needs of people who are homeless and make informed decisions about appropriate accommodation options, working with partners to ensure coordinated support and outcomes.

You will lead service delivery in a busy, partnership-driven environment, driving performance, staff development and

Qualifications

• Experience with vulnerable individuals, housing or homelessness sector.
• Ability to assess needs, risks and accommodation suitability.
• Strong organisational and caseload management skills.
• Excellent communication and partnership-working across organisations.
• Understanding of housing, homelessness, safeguarding, equality.
• Commitment to person-centred services that promote safety, dignity.
• Empathetic, resilient, and committed to improving lives.

Responsibilities

• Lead teams assessing needs of people who are homeless and decide accommodation options.
• Oversee pathways into temporary and supported accommodation.
• Ensure placements are efficient, compliant with legislation and service standards.
• Work with accommodation providers, health services and criminal justice partners.
• Drive service improvement and staff development.

Skills

Vulnerable groups

Needs assessment

Organisational skills

Partnership working

Communication skills

Equality principles

Person-centred services

Job description

Cardiff Council is seeking an experienced Accommodation and Support Manager to lead the Temporary Accommodation Service within the Housing Need and Homelessness Service. You will oversee teams assessing the needs of people who are homeless and make informed decisions about appropriate accommodation options, working with partners to ensure coordinated support and outcomes.

You will lead service delivery in a busy, partnership-driven environment, driving performance, staff development and