Housing Support Partner - Part Time

Abri; Greater London; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

28 days holiday

Generous pension scheme

Money off retailers

Life assurance

Generous parental and family leave

Health and wellbeing packages

Flexible working

Free eye tests

Cycle to Work scheme

Job summary

Abri in London is hiring a Housing Support Partner on a permanent basis for 25 hours per week. Based at Emily House, you will support customers to safeguard wellbeing and tenancy quality, taking ownership of a caseload and actively engaging customers to ensure their voices are heard.

The role requires enthusiasm, a can-do attitude and strong people skills. This is a fast-paced, rewarding position within a supportive team, with opportunities to impact lives by helping customers maintain safe,

Responsibilities

• Owns a caseload of customers with housing-related support needs.
• Engages with customers to ensure their voices are heard and needs are met.
• Handles sensitive tenancy conversations with empathy and professionalism.
• Works within a fast-paced team to deliver consistent, high-quality service.

Job description

Your new role

We're passionate about what we do and determined our customers continue to receive a service that is second to none throughout their tenancies.

We are delighted to be recruiting for a Housing Support Partner to join us on a permanent basis for 25 hours per week.

Based out of our London office in Emily House, you'll ensure our customers' wellbeing remains at the heart of everything we do. It's our priority that they are supported throughout their tenancy and their homes remain safe and managed to the highest standard.

No two days will be the same in this role so enthusiasm, a can-do attitude, and a genuine passion for always going the extra mile will be essential as you'll take ownership of supporting a caseload of customers with housing related support needs engaging with and involving our customers wherever possible, so they know their voices are being heard.

You'll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations, and using your excellent people skills to resolve any issues relating to their tenancy. This is a fast paced role within a supportive, close working team and promises to be hugely rewarding for the right candidate.

This is a fantastic opportunity to join a team as committed as you are to making a huge difference in the lives of our customers.

INDABRI

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
• We're investing in our communities, to address local issues and create opportunities for everyone

As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

What you can expect

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Benefit 6

What you can expect

28 days holiday + the opportunity to buy and sell holiday

Generous pension scheme with contributions up to 10%

Money off tons of high street and online retailers

Life assurance of 5x your annual salary

Generous parental and family leave

Health and wellbeing packages

Flexible working

Free eye tests

Cycle to Work scheme

About you

We've all got different backgrounds, strengths and experiences. But we share the same values. It's these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri's commitment to safeguarding and promoting the welfare of children, young people and adults.

If you share our values and want to make a real difference in the world, you're on to a winner and we'd love to hear from you!

Be yourself

We're committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.

Customer Positive

We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process. When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can't promise to give you exactly what you want, but we do promise to consider it fully.

To our agency friends

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We're not looking to add to our preferred supplier list right now but if you'd like to be considered at a future date please don't hesitate to register on our procurement portal.