Independent Living Partner

Abri View All Jobs; Liphook; On-site; GBP 25,000 - 35,000; Full time

Job summary

Abri is seeking an Independent Living Partner to support customers aged 55+ within our Liphook Independent Living scheme. You will be the first point of contact for tenancy, leasehold and housing management, building trusted relationships to help residents maintain independence.

The role includes inductions, allocations, wellbeing checks and safeguarding, plus health and safety duties, with travel between schemes as needed. DBS check required and driving license essential.

Qualifications

• Experience delivering excellent customer service in housing, independent living, health or social care settings.
• Knowledge of tenancy management, allocations, anti-social behaviour, repairs and compliance.
• Ability to support vulnerable customers and empower independence.
• Strong communication and relationship-building with customers and agencies.

Responsibilities

• Be the first point of contact for tenancy, leasehold and housing management support.
• Build trusted relationships through wellbeing contacts to help residents maintain independence.
• Manage customer journeys from viewings and sign-ups through tenancy sustainment and support.
• Carry out inductions, manage allocations and support void property management.
• Respond to safeguarding concerns and wellbeing issues with Adult Social Care and health partners.
• Conduct health, fire safety and compliance checks to keep schemes safe.
• Monitor contractors and service providers and drive issues to resolution.
• Address low-level anti-social behaviour and educate tenants on tenancy responsibilities.
• Encourage resident involvement and organize local engagement activities that promote wellbeing.

Skills

Customer service

Housing management

Tenancy management

Risk assessments

Communication

IT skills

Driving license

Tools

Microsoft Office

Job description

At Abri, we believe that a home is more than just four walls. It's a place where people should feel safe, connected and able to live life on their own terms. That's why we're excited to announce we're looking for a dedicated and compassionate Independent Living Partner to support customers aged 55+ living within our (Liphook - GU33 7LG) Independent Living scheme. This is a unique opportunity to combine housing management expertise with a customer-first approach, helping older people maintain their independence while creating a thriving, welcoming community within the scheme. No two days will be the same. One day you might be helping a new customer settle into their home, the next advising them on tenancy-related matters, testing fire and security alarms or bringing residents together through community events and activities. Most importantly, you'll make a genuine difference to people's lives every day.

What you’ll be doing:

• Be the first point of contact for customers, providing tenancy, leasehold and housing management support.
• Build trusted relationships through regular wellbeing contacts, helping customers maintain their independence and access appropriate support when needed.
• Manage customer journeys from viewings and sign-ups through to tenancy sustainment and ongoing support.
• Carry out customer inductions, manage allocations and support the effective management of void properties.
• Respond to safeguarding concerns, wellbeing issues and emergency situations, working closely with Adult Social Care, health professionals and partner agencies.
• Complete health and safety, fire safety and compliance checks, ensuring our schemes remain safe, welcoming and well maintained.
• Monitor contractors and service providers, taking ownership of issues through to successful resolution.
• Work proactively to address low-level anti-social behaviour and support customers to understand and fulfil their tenancy responsibilities.
• Encourage customer involvement and create opportunities for residents to shape services and decisions that affect their communities.
• Develop and deliver local engagement activities that promote wellbeing, reduce isolation and foster a strong sense of belonging.

You’ll bring:

• Experience of delivering excellent customer service within housing, independent living, health, social care, support services or a community-based environment.
• Knowledge of housing management, including areas such as tenancy management, allocations, anti-social behaviour, repairs and compliance.
• An understanding of the challenges that older and potentially vulnerable customers may face, together with the ability to provide support that empowers rather than creates dependency.
• Strong communication and relationship-building skills, with the confidence to work effectively with customers, families, colleagues and external agencies.
• Experience of carrying out risk assessments and making sound decisions to support customer safety and wellbeing.
• Excellent organisational skills and the ability to manage competing priorities in a busy and varied role.
• Good IT skills, including experience using Microsoft Office applications.
• A proactive, empathetic and solutions-focused approach with a genuine passion for helping people.

As this role requires occasional travel to our offices and to other schemes, a full driving license and your own transport will be essential.

As you’ll be working with potentially vulnerable customers, the successful candidate will be required to undergo a DBS check.

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
• We're investing in our communities, to address local issues and create opportunities for everyone

As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at .