Housing Support Officer

a2dominion; Oxford; On-site; GBP 25,000 - 32,000; Full time

Job summary

Join a forward-thinking organization as a Housing Support Officer, where you'll make a tangible difference in the lives of vulnerable individuals. This role involves supporting clients in maintaining their tenancies and promoting independence. You will engage with diverse client groups, assess their needs, and deliver tailored support plans. With full training provided, you can bring your transferable skills to a rewarding position that values caring, collaboration, and forward-thinking. Enjoy generous benefits, including flexible working, a contributory pension, and a health allowance, all while working in a supportive team environment.

Benefits

25 days holiday plus bank holidays

Up to 8% contributory pension

Flexible working

Investment in learning and development

Health and lifestyle benefits allowance

Cycle to Work Scheme

Qualifications

• Experience in customer-facing roles, especially with vulnerable populations.
• Ability to motivate clients with complex issues.

Responsibilities

• Assess referrals and engage clients using a person-centred approach.
• Deliver support through regular contact and maintain documentation.

Skills

Customer-facing experience

Communication skills

Administrative skills

Motivating diverse client groups

Self-motivation

Job description

Housing Support Officer who has experience working in a customer facing role, preferably supporting vulnerable people, with excellent communication and administrative skills, is required to join our team at A2Dominion.

FULL TRAINING PROVIDED

You may not have experience in this sector, as the company recognises that transferable skills and experience are just as valuable and full training is provided.

SALARY: £25,828 - £31,266 per annum + Generous Benefits (see below)

LOCATION: Oxford, Oxfordshire (OX4) – Fully site based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, Monday to Friday 9am – 5pm

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Support Officer who has experience working in a customer facing role, preferably supporting vulnerable people, with excellent communication and administrative skills.

Working as the Housing Support Officer you will join a friendly and hard-working team in supporting customers living in supported accommodation service.

As a Housing Support Officer you will work as a keyworker to residents, enabling them to sustain their tenancies by promoting independence, freedom and choice.

If you are looking for a rewarding job that helps people to live safe, happy and independent lives, then this role could be for you.

DUTIES

1. Assess referrals and engage with prospective clients using a person-centred approach.
2. Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
3. Agree and review client Independent Living Plans and Risk Assessments on a regular basis.
4. Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact as appropriate.
5. Engage in continuous professional development and reflective practice.
6. Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
7. Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required.
8. Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
9. Actively contribute to the collection of data to be used in statutory returns.
10. Empower clients to ensure the safety, security and cleanliness of the project, including adherence with internal policies and procedures and reporting repairs where necessary.
11. Handle complaints and representations in accordance with company policy and undertake any necessary investigations.

IDEAL CANDIDATE REQUIREMENTS

You won’t necessarily have experience in this sector, as the company recognises that transferable skills and experience are just as valuable.

The company is specifically looking for candidates with the right skills and attitudes, who will demonstrate and promote their values of caring by nature, working better together and thinking for tomorrow.

To be considered you will meet the following criteria:

1. Experience of working in a customer-facing role, motivating complex and diverse client groups to sustain housing, health and/or work outcomes.
2. An understanding to motivate people who have complex and diverse issues, including alcohol or substance misuse, mental health trauma and behavioural challenges.
3. This role will require working alone more often than not, so discipline and self-motivation is key.

BENEFITS

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
• Up to 8% contributory pension.
• Flexible working.
• Investment in your learning and development.
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

NO AGENCIES PLEASE

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13055

This job is being advertised by AWD online on behalf of a2dominion Group Ltd.