IT Support Officer (12 months FTC - Part time)

Burwell Help Group; Oxford; On-site; GBP 31,000 - 37,000; Part time

Job summary

An exciting opportunity for an IT Support Officer at Oxford University. This part-time role involves providing 1st line IT support within the Department of Materials, contributing to IT policy development, and ensuring effective communication with users. Join a supportive team for a 12-month contract and make a meaningful impact in an innovative academic environment.

Benefits

Competitive salary

Generous annual leave entitlement

Access to CPD opportunities

Supportive learning environment

Qualifications

• Ability to discuss technical details with IT professionals and communicate with users.
• Experience in 1st line support.

Responsibilities

• Provide 1st line IT support to students and colleagues.
• Assist in all stages of IT hardware and software lifecycle.
• Contribute to development and implementation of IT policies.

Skills

Problem Solving

Communication

Job description

Contract:12 months.

A new opportunity has arisen for an IT professional to join the Department of Materials as a IT Support Officer on a part-time basis.

Reporting to the IT Manager, you will work as part of a small team, supporting all aspects of IT within the Department of Materials at Oxford University. You will act as 1st line support, providing assistance to queries from both students and departmental colleagues. Exercising excellent problem-solving skills, the post-holder will play a key role in the team, assisting in all stages in the lifecycle of IT hardware and software, alongside contributing to the development and implementation of IT policies.

The successful candidate needs to demonstrate an ability to discuss technical details with other IT professionals, but also the ability to communicate effectively with users at all levels in an academic environment.

This vacancy is to be worked as a job-share, working at 0.4 FTE(14.6 hours) over Mondays and Fridays. This is a fixed term contract and will be available for a 12-month period.

The Department of Materials is supportive, forward-thinking community that values professional growth and well-being.

We offer:

• A competitive salary and generous annual leave entitlement.
• Access to CPD opportunities and a supportive learning environment.
• The chance to work in a department renowned for its international excellence and innovation.
• The opportunity to shape the future of research support within a dynamic and improving operational framework.

If you are ready to make a meaningful impact and support world-leading research, we would love to hear from you.

All applications are to be made online using the Oxford University E-Recruitment system, no later than12 noon on Monday, 02 June 2025. You will be required to upload a supporting statement and CV as part of your application.Please do not attach any manuscripts, papers, transcripts, mark sheets or certificates as these will not be considered as part of your application.

Interviews are scheduled to take place at the Department of Materials on the week commencing16 June 2025and you must be available on this date in person.

£31,459 to £36,616 per annum with a discretionary range to £39,749 p.a.