Housing Support Worker

Confidential; City Of London; Sur place; GBP 19 000 - 20 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

Confidential in The West Midlands is recruiting an experienced Housing Support Worker on a temporary on-going contract to support residents with housing and tenancy needs. You will manage a caseload of 20–25 residents, delivering up to 1.5 hours of tailored support per resident and maintaining detailed logs.

You will follow risk assessments and license conditions and liaise with management. Working hours are Monday to Friday, 9am–5pm.

Qualifications

• Experience working with vulnerable adults (min 1 year).
• Good written and verbal English communication skills.

Responsabilités

• Support a caseload of 20–25 residents with tailored help.
• Deliver up to 1.5 hours of face-to-face support per resident weekly.
• Keep detailed support logs and document interactions.
• Be the first point of contact for residents and assist with tenancy responsibilities.

Connaissances

Communication skills

IT literacy

Compassionate nature

Formation

NVQ Lv. 2 Health & Social Care

Description du poste

My client is an established housing provider based in The West Midlands looking to recruit an experienced Housing Support Worker on a temporary on-going contract.

As the Housing Support Worker, you will be supporting a caseload of clients with housing and tenancy related needs.

The Housing Support Worker duties

• Work with a caseload of 20 - 25 residents, providing up to 1.5 hours of tailored support to each resident
• Plan and deliver individualised support in accordance with support plans specific to the residents needs and risks.
• Assist residents in adhering to the responsibilities of their licence agreement and to any specific rules of their stay.
• Promote and encourage a balanced household environment and resolve any household conflicts that may arise.
• Be aware of the risks that residents and service users pose to themselves and others and to follow the Risk Assessment and Management procedure.
• Keeping detailed support logs of all contact with residents
• Being the first point of call for your resident
• Deliver 1 hour of face to face support per week per resident
• Ability to deliver additional telephone support and assistance
• Dealing with complex individual problems and helping residents to solve them
• Basic housing checks and room inspections
• Using initiative to highlight improvements that can be made in the way the provider operate and presenting them to management
• Competent with using IT systems and smart phones
• Reporting to management

Requirements:

• Must have a full UK Drivers Licence and access to own vehicle
• Must be able to travel and work within West Midlands ULEZ areas
• Must be able to satisfy an enhanced DBS check
• Must have experience working with vulnerable adults for at least 1 year
• Good written and verbal English communication skills
• Must be very confident with the use of and learning new IT systems
• Commitment to undertake necessary further training
• A genuine desire to help people with a compassionate nature.
• NVQ Lv. 2 or equivalent in Health and Social Care (desirable)

This role does require the suitable candidate to start immediatelyt as it is a temporary role initially for around 6-8 weeks.

The hourly rate for this role is 13.75 to 14.50 per hour PAYE. Working hours are full time and are from Monday to Friday, 9am to 5pm.