Housing Solutions Officer: Homelessness Prevention

Malvern Hills and Wychavon District Councils; Pershore; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous annual leave

Committed training programme

Onsite nursery with staff discount

Discounted gym and swim membership

Health and wellbeing support

Cycle to Work scheme

Employee discounts

Job summary

Malvern Hills and Wychavon District Councils is seeking a skilled Homelessness Prevention Officer to work across Housing Services in Pershore. The role focuses on preventing homelessness by coordinating with residents, housing options, and private landlords to resolve financial crises and sustain tenancies.

You will provide financial and housing advice, use mediation and negotiation, and contribute to annual reporting.

Qualifications

• Proven experience in a similar role delivering financial support.
• Hold a relevant housing or welfare qualification (or be willing to work towards achieving one).
• Demonstrate ability to problem solve while managing a complex caseload focusing on homelessness/financial crisis.
• Maximise household incomes and reduce poverty.
• Knowledge of the welfare benefits system, including Universal Credit.
• Work with residents facing financial hardship to prevent homelessness.
• Design eligibility for a hardship fund via CRF to support residents most in need.
• Deliver financial capability training and money management through courses and one-to-one sessions.

Responsibilities

• Focus on homelessness prevention and work with residents and agencies to resolve cases.
• Collaborate with private landlords to help tenants remain in their homes through mediation and support.
• Provide financial and housing advice as part of the role and communicate effectively with residents and partners.
• Report outcomes quarterly and develop case studies to share with Senior Managers.

Skills

Problem solving

Persuasion

Negotiation

Communication

Financial advice

Welfare benefits knowledge

Education

Housing/welfare qualification

Job description

Malvern Hills and Wychavon District Councils is seeking a skilled Homelessness Prevention Officer to work across Housing Services in Pershore. The role focuses on preventing homelessness by coordinating with residents, housing options, and private landlords to resolve financial crises and sustain tenancies.

You will provide financial and housing advice, use mediation and negotiation, and contribute to annual reporting.