Homelessness Prevention Officer

Wychavon and Malvern Hills District Council; Pershore; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Excellent pension

Generous annual leave

Training programme

Onsite nursery

Discounted gym and swim

Health and wellbeing support

Cycle to Work

Employee discounts

Job summary

Wychavon and Malvern Hills District Council is recruiting a Homelessness Prevention Officer to help residents facing financial hardship secure housing support and avoid homelessness. You will work with Housing Options and Private Sector Housing teams, delivering financial guidance, eligibility assessments, and mediation with landlords.

The role requires strong communication, problem-solving and negotiation skills, and a commitment to improving outcomes for vulnerable households.

Qualifications

• Experience delivering financial support in housing and welfare settings.
• Ability to handle a complex caseload with homelessness risk.
• Knowledge of the welfare benefits system, including Universal Credit.
• Design eligibility for hardship funds to support those most in need.
• Deliver financial capability training and money management sessions.

Responsibilities

• Focus on homeless prevention and mediation with private landlords to keep households in their homes.
• Provide financial and housing advice to residents and partner organisations.
• Report outcomes quarterly and develop case studies for Senior Managers.

Skills

Persuasion

Negotiation

Communication

Problem solving

Financial advice

Education

Housing/welfare qualification

Job description

Company: Wychavon and Malvern Hills District Council

We are recruiting for a new position within the Housing Services team at Wychavon and Malvern Hills District. This is a unique opportunity if you are able to problem solve, work in partnership with different agencies and work together with households to ensure they can overcome financial crisis and ensure we are preventing homelessness.

This role will work together receiving referrals from residents engaged with both the Housing Options and Private Sector Housing Teams; focussing on homeless prevention, working with private landlords to ensure tenants can remain in their homes through mediation/support and helping residents facing financial crisis with regard to housing.

You will need to provide financial and housing advice as part of your role, you will be required to have skills in persuasion, negotiation and influencing to support your work with residents along with partner organisations. You will also use your excellent written and verbal communication skills.

This is a great opportunity for an experienced professional Housing Officer to grow their CV and gain further experience in a supportive and ambitious shared service.

About you

• Have proven experience of working in a similar role delivering financial support
• Hold a relevant housing or welfare qualification (or be willing to work towards achieving one)
• Need to be able to demonstrate the ability to problem solve while working with a complex case load with a focus on households facing homeless or financial crisis
• Have the skills and ability to maximise household incomes and reduce levels of poverty
• Have knowledge and experience of the welfare benefits system, including Universal Credit
• To work with residents facing financial hardship – such as mortgage repossession, eviction due to rent arrears to prevent households becoming homeless
• Be required to design eligibility for a hardship fund which will be made available via the Crisis and Resilience Funding (CRF) to help support residents most in need of financial assistance
• Be able to work with residents to deliver financial capability training and money management through training courses, briefing sessions and one to ones
• Support the reduction of Sundry Debtors, to ensure debts to the Council are collected
• Be able to report on outcomes quarterly and produce case studies of success stories to Senior Managers

What we can offer

Our staff are at the heart of what we do and are key to ensuring we deliver

Our Council Plan in Malvern Hills and our

We are WychavonDistrict Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

To discuss the post or for further information, please contact Rachael Tooth (Principal Housing Officer) on

[e-mail]

[e-mail] Lisa Williams (Principal Housing Officer) on

Homelessness Prevention Officer

Salary: £32,578 to £36,581 a year Hours: Full-time Location: Civic Centre, Pershore, WR10 1PT Job type: Permanent Posting date: 13 Nov 2026 Closing date: 12 Dec 2026

Fixed term contract for 2 years

37 hours per week,

£32,578 - £36,581 per annum

Summary

This is a great opportunity for an experienced professional Housing Officer to grow their CV and gain further experience in a supportive and ambitious shared service.

Proud member of the Disability Confident employer scheme

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