Housing Solutions Officer - Flexible Working & Community Impact

Nuneaton & Bedworth Borough Council; Nuneaton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Generous holiday allowance

Childcare vouchers

Job summary

Nuneaton and Bedworth Borough Council is seeking a motivated Housing Solutions Officer to join the Housing Solutions Team and support our mission to prevent homelessness. You will be a key point of contact for service users and stakeholders, helping the Council meet statutory duties under housing legislation.

We value a positive, adaptable mindset with strong customer service skills. The role requires GCSEs, a Level 2 housing qualification (or willingness to obtain one), and a current driving

Qualifications

• GCSEs at grades A–C in English and Maths or equivalent qualifications.
• A relevant Level 2 housing qualification or willingness to work towards one.
• Recent experience in a public-sector service or housing-related environment.
• Experience working directly with the public and strong customer care.
• Knowledge of homelessness legislation, including relevant Acts.
• Proficiency with multiple IT packages and data reporting.
• Collaborative teamwork and alignment with Council values.
• Current driving licence and access to a car for work.

Responsibilities

• Be an integral part of the Housing Solutions Team and main contact for service users and stakeholders.
• Help deliver statutory duties under housing legislation and homelessness provisions.
• Assist in preventing homelessness and improving customer service within the service.

Skills

Customer service

Communication

Team collaboration

Data recording

Numerical skills

Education

GCSEs English & Maths (A–C)

Level 2 housing qualification

Job description

Nuneaton and Bedworth Borough Council is seeking a motivated Housing Solutions Officer to join the Housing Solutions Team and support our mission to prevent homelessness. You will be a key point of contact for service users and stakeholders, helping the Council meet statutory duties under housing legislation.

We value a positive, adaptable mindset with strong customer service skills. The role requires GCSEs, a Level 2 housing qualification (or willingness to obtain one), and a current driving