Housing Solutions Team Leader

Nuneaton & Bedworth Borough Council; Nuneaton; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Generous holiday allowance

Childcare vouchers

Job summary

Nuneaton and Bedworth Borough Council is seeking a Housing Solutions Team Leader to guide a team delivering housing advice, homelessness prevention, relief and statutory homelessness services. You will ensure high-quality customer-focused services and compliance with homelessness legislation.

You will lead Housing Solutions Officers, provide expert guidance on complex cases, and work with partners to improve housing outcomes for residents.

Qualifications

• Experience in homelessness, housing solutions, social housing, or similar customer-facing work.
• Strong knowledge of homelessness legislation and housing options.
• ProvenAbility to supervise and develop staff and deliver high-quality services.

Responsibilities

• Lead, inspire and develop the Housing Solutions Officers to deliver housing advice and homelessness prevention services.
• Provide expert guidance on complex homelessness cases and support decision-making.
• Ensure compliance with homelessness legislation and statutory guidance; drive performance and quality standards.
• Collaborate with partners and external stakeholders to achieve positive outcomes for customers.

Skills

Team leadership

Housing solutions

Homelessness knowledge

Communication

Problem solving

Decision making

Project management

Customer service

Driving licence

Education

English/Math grade A–C

Housing qualification Level 2

Tools

None

Job description

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.

Are you an experienced housing professional with a passion for preventing homelessness and supporting customers through some of the most challenging times in their lives?

We are looking for an enthusiastic, knowledgeable and motivated Housing Solutions Team Leader to join our Housing Solutions Service. This is an exciting opportunity to lead a dedicated team delivering housing advice, homelessness prevention, relief and statutory homelessness services, helping customers access the support they need to secure and sustain suitable accommodation.

As a Housing Solutions Team Leader, you will lead, inspire and develop a team of Housing Solutions Officers, ensuring the delivery of high-quality, customer-focused services that make a real difference to people's lives. You will provide expert advice and guidance on complex homelessness cases, support sound decision-making, promote continuous improvement and work collaboratively with partners across the housing sector to achieve positive outcomes for customers.

You will play a key role in ensuring compliance with homelessness legislation and statutory guidance, driving service performance and quality standards, and contributing to the strategic development of homelessness prevention initiatives. This role offers an excellent opportunity to influence service delivery, champion best practice and support the Council's commitment to preventing homelessness and improving housing outcomes for residents.

We are looking for a motivated and customer-focused housing professional who has experience of working within homelessness, housing solutions, social housing, or a similar customer-facing environment.

You will have a strong understanding of homelessness legislation, housing options and homelessness prevention, together with excellent communication, problem-solving and decision-making skills.

Ideally, you will have experience of leading, supervising and developing staff, with the ability to support and motivate a team to deliver high-quality services.

You will be highly organised, able to manage competing priorities within a fast-paced environment, and experienced in working collaboratively with internal departments, partner agencies and external stakeholders to achieve positive outcomes for customers.

Above all, you will be passionate about delivering excellent services and improving outcomes for people experiencing housing difficulties and homelessness.

• Ideally have previous supervisory experience including conducting and administration of 1-2-1’s with team members
• Have experience of working in a housing related environment, providing service to customers
• Recent and relevant experience of dealing directly with members of the public and understanding customer care issues
• Grade A-C in English / Maths or equivalent
• Willing to work towards or hold appropriate housing qualification or equivalent at Level 2
• Ability to supervise and motivate a team to meet agreed targets and achieve both short- and medium-term goals, be innovative and creative and able to demand result and high performance from others
• Extensive working knowledge of Parts VI & VII of the Housing Acts 1985 & 1996, & Housing Act 2002 as they relate to Homelessness and the Homeless Reduction Act 2017
• Must have knowledge of Health and Safety issues and how Health and Safety impacts in the workplace
• Must be able to demonstrate effective project management skills where resources, risk and project management tools have been used effectively
• Understand and be committed to the Council’s Core Values and Vision
• Must hold a current driving licence and have access to a vehicle.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.