Support Officer

Reed Specialist Recruitment; Dartford; On-site; GBP 18,000 - 26,000; Full time

Job summary

Reed Specialist Recruitment is seeking a Support Officer to assist individuals who have fled domestic abuse and are living in safe accommodation. This role combines housing management and resident support, helping people maintain their tenancy, access services, and work towards independent living in Dartford area.

Responsibilities include one-to-one support, needs and risk assessments, maintaining case records, assisting with housing, benefits and budgeting, tenancy sign-ups, rent arrears, and

Qualifications

• Experience in supported housing or homelessness services.
• Knowledge of housing policy and welfare benefits.
• Experience supporting vulnerable individuals.

Responsibilities

• Provide one-to-one support and create personalised support plans.
• Complete needs and risk assessments and maintain case records.
• Support residents with housing, benefits, budgeting, and accessing services.
• Carry out tenancy sign-ups and explain tenancy responsibilities.
• Promote resident safety, wellbeing and independence; work with local agencies.

Skills

Supported housing

Homelessness

Welfare benefits knowledge

Communication skills

Caseload management

IT basics

Education

Housing or Social Care qualification

Job description

Support Officer

Pay: £15.55 per hour PAYE

Job Type: Full Time, Temporary (until December 2026)

Location: Stanhope House, Dartford, Kent

Area: Dartford, Gravesend & North Kent

Enhanced DBS needed (Children's and Adults Barred List)

About the Role

We are looking for a Support Officer to support individuals who have fled domestic abuse and are living in safe accommodation. This role combines housing management and resident support, helping people maintain their tenancy, access services, and move towards independent living.

Key Responsibilities

• Provide one-to-one support and create personalised support plans.
• Complete needs and risk assessments and maintain accurate case records.
• Support residents with housing, benefits, budgeting, and accessing external services.
• Carry out tenancy sign-ups and explain tenancy responsibilities.
• Assist with rent collection and help residents manage arrears.
• Promote resident safety, wellbeing, and independence.
• Work closely with local agencies and community services.
• Help manage accommodation on behalf of the landlord, ensuring compliance and health & safety standards are met.

Skills & Experience

Essential

• Experience within supported housing, homelessness, housing management, or support services.
• Understanding of housing, homelessness, and welfare benefits.
• Experience supporting vulnerable individuals.
• Strong communication and customer service skills.
• Ability to manage caseloads, maintain records, and work independently.
• Basic IT skills, including Microsoft Office.

Desirable

• Housing or Social Care qualification.
• Experience supporting survivors of domestic abuse.
• Ability to travel across the North Kent area when required.