Housing Services Lead - Flexible, Resident-Focused

Housing 21; Wilden; On-site; GBP 19,000 - 24,000; Part time

Benefits offered by this job

Blue Light Card discount

Holiday trade scheme

Sick Pay

Maternity Pay

Nine-day fortnight

Job summary

Housing 21 is seeking a part-time Housing Services Lead in Stourport-On-Severn, Worcestershire. The role supports the Housing and Partnership Manager to ensure active resident involvement and delivery of high-quality housing services in an Extra Care scheme.

You will help residents live independently by coordinating services, engaging with residents and contractors, and maintaining accurate records while upholding health and safety standards.

Qualifications

• Experience in housing or property management with a focus on resident facing services and engagement.
• Solid understanding of health and safety and RoSH regulations.
• Excellent communication and interpersonal skills to build relationships with residents, colleagues and contractors.
• Strong organisational and administrative skills, including maintaining accurate records and prioritising tasks.
• Collaborative working style with a proactive approach to problem-solving.
• Familiarity with tenancy management processes and housing management systems.
• Good level of digital skills including Microsoft Excel, Word, PowerPoint, Outlook and MS Teams.
• Willing to work towards Level 3 Housing Apprenticeship (if not held).

Tools

Housing management systems

MS Office suite

Job description

Housing 21 is seeking a part-time Housing Services Lead in Stourport-On-Severn, Worcestershire. The role supports the Housing and Partnership Manager to ensure active resident involvement and delivery of high-quality housing services in an Extra Care scheme.

You will help residents live independently by coordinating services, engaging with residents and contractors, and maintaining accurate records while upholding health and safety standards.