Housing Services Associate - Customer Support & Admin

WMJobs; Pershore; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Excellent pension scheme with employer

Generous annual leave

Training and development

Onsite nursery

Cycle to Work

Job summary

Wychavon District Council is seeking a Housing Assistant to support the Private Sector Housing Team across the district. The role is permanent, 37 hours per week, with duties spanning customer enquiries, administration and reporting.

You will work across Housing Options, Private Sector Housing and Strategic Housing, maintaining essential systems and assisting in the delivery of housing services. The successful candidate will have GCSEs in Maths and English, strong customer focus, and proficiency

Qualifications

• GCSE Maths and English at Grade C or above (or equivalent)
• Strong customer focus and ability to adapt communication to the customer’s needs
• Proficient with Microsoft programmes (Outlook, Word, Excel, Teams, SharePoint)
• Assist Housing Options, Private Sector Housing or Strategic Housing teams with administrative duties
• Maintain the computerised Housing Service systems and keep information up to date
• Provide housing information via telephone, email, web forms, in person or home visits

Responsibilities

• Support the Private Sector Housing Team and Housing Options in daily tasks
• Maintain and use the Housing Service computerised systems
• Prepare reports and monitor service delivery and performance quarterly
• Submit government returns on the DELTA portal
• Attend council and agency meetings as required
• Raise purchase orders and invoices for services and payments
• Monitor sundry debtor accounts and ensure effective use of council funds
• Travel to rural locations around the district as required

Skills

Customer service

Communication

Administrative duties

Travel flexibility

Education

GCSEs in Maths and English (Grade C+)

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

SharePoint

Job description

Wychavon District Council is seeking a Housing Assistant to support the Private Sector Housing Team across the district. The role is permanent, 37 hours per week, with duties spanning customer enquiries, administration and reporting.

You will work across Housing Options, Private Sector Housing and Strategic Housing, maintaining essential systems and assisting in the delivery of housing services. The successful candidate will have GCSEs in Maths and English, strong customer focus, and proficiency