Housing Admin & Public Service Support

Wychavon-and-Malvern-Hills-District-Council; Pershore; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Agile Working

Excellent pension

Annual leave options

Training & development

Onsite nursery

Gym & swimming discount

Health & wellbeing support

Cycle to work

Employee discounts

Job summary

Wychavon District Council & Malvern Hills District Council is seeking a Housing Assistant to join the Shared Housing Service in Pershore. The role is permanent, full-time (37 hours, Mon-Fri) and involves assisting Housing Options, Private Sector Housing and Strategic Housing teams with admin duties, and supporting public customers via multiple channels.

You will need GCSEs in Maths and English, strong customer focus, and proficiency in Microsoft Office.

Qualifications

• GCSE in Maths and English at Grade C or above (or equivalent qualification)
• Strong customer focus and ability to adapt communication to the customer’s needs
• Be able to use Microsoft programmes such as Outlook, Word, Excel, Teams, SharePoint
• Assist Housing Options, Private Sector Housing or Strategic Housing teams with administrative duties
• Maintain the computerised systems used by the Housing Service
• Actively promote services to the public/stakeholders and keep information up to date
• Provide advice to the public on all aspects of Housing via multiple channels
• Support monitoring of service delivery and quarterly reporting
• Submit government returns for DELTA
• Assist in preparation of reports
• Attend Council meetings and meetings with statutory/voluntary agencies
• Raise purchase orders and invoices; process payments
• Travel to rural locations around the district if needed

Responsibilities

• Assist Housing Options, Private Sector Housing or Strategic Housing teams with admin duties
• Maintain computerised Housing Service systems
• Provide housing information to the public via phone, email, forms, in person or home visits
• Support monitoring and reporting of service delivery and performance
• Process purchase orders, invoices and payments; manage sundry debtor accounts
• Attend meetings with stakeholders as required
• Travel around the district to rural locations as needed

Skills

GCSE Maths & English (C+)

Strong customer focus

Microsoft Office proficiency

Administrative duties

Tools

Outlook

Word

Excel

Teams

SharePoint

Job description

Wychavon District Council & Malvern Hills District Council is seeking a Housing Assistant to join the Shared Housing Service in Pershore. The role is permanent, full-time (37 hours, Mon-Fri) and involves assisting Housing Options, Private Sector Housing and Strategic Housing teams with admin duties, and supporting public customers via multiple channels.

You will need GCSEs in Maths and English, strong customer focus, and proficiency in Microsoft Office.