Housing Services Support Specialist

We Manage Jobs(WMJobs); Pershore; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Agile Working

Excellent pension scheme with employer

Generous annual leave

Training programmes and development

Onsite nursery 20% staff discount

Gym and swimming discounts

Health and wellbeing support

Cycle to work scheme

Staff discounts

Job summary

Wychavon District Council is seeking a Housing Assistant to join the Private Sector Housing Team in Pershore. This permanent, 37-hour-per-week role offers a competitive salary and the opportunity to support customers across housing services.

The ideal candidate will have GCSEs in Maths and English, strong customer focus, and proficiency with Microsoft Office. Travel within the district is required, and there are extensive staff benefits.

Qualifications

• GCSE in Maths and English at Grade C or above (or equivalent qualification).
• Strong customer focus and ability to adapt communication to customers’ needs.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, Teams, SharePoint).
• Assist Housing Options, Private Sector Housing or Strategic Housing Teams with administrative duties.
• Maintain the housing service computerised systems and processes.

Responsibilities

• Handle customer enquiries professionally in a fast-paced environment.
• Liaise with external agencies to support housing services.
• Process reports, invoices, and purchase orders; monitor payments.
• Submit government returns via the DELTA portal.
• Travel to rural locations around the district as required.

Skills

Customer service

Communication skills

Education

GCSE Maths and English

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

SharePoint

Job description

Wychavon District Council is seeking a Housing Assistant to join the Private Sector Housing Team in Pershore. This permanent, 37-hour-per-week role offers a competitive salary and the opportunity to support customers across housing services.

The ideal candidate will have GCSEs in Maths and English, strong customer focus, and proficiency with Microsoft Office. Travel within the district is required, and there are extensive staff benefits.