Housing Services Advisor (Temp, 8 Months)

Renfrewshire Council; Johnstone; On-site; GBP 19,000 - 23,000; Full time

Job summary

Renfrewshire Council is seeking a Housing Assistant to support local housing services. You will interview and advise customers on housing prospects and tenancy matters, in person, by telephone or video link, and work to maximise income by managing rent arrears and advising tenants on income maximisation.

The role requires experience dealing with the public, numeracy, and proficiency in Microsoft Office, with a strong focus on customer service and effective communication.

Qualifications

• Experience dealing with the public in person and on the telephone.
• Working with figures and Microsoft Office packages.
• Knowledge of housing services and numeracy skills.
• Strong customer service and communication skills; handle angry customers.
• Demonstrate initiative and ability to organise workload; flexible location.

Responsibilities

• Deliver local housing services including interviewing and advising customers on housing prospects/needs.
• Interview and advise customers in person, by telephone or video on tenancy matters.
• Maximise income for the Council, including managing rent arrears and advising on income maximisation.

Skills

Public interaction

Numeracy

Microsoft Office

Customer service

Communication skills

Education

National Certificate in Housing (or equivalent)

Job description

Renfrewshire Council is seeking a Housing Assistant to support local housing services. You will interview and advise customers on housing prospects and tenancy matters, in person, by telephone or video link, and work to maximise income by managing rent arrears and advising tenants on income maximisation.

The role requires experience dealing with the public, numeracy, and proficiency in Microsoft Office, with a strong focus on customer service and effective communication.