Housing Assistant (Full Time) (Temporary) - REN15335

Renfrewshire Council; Johnstone; On-site; GBP 19,000 - 23,000; Full time

Job summary

Renfrewshire Council is seeking a Housing Assistant to support local housing services. You will interview and advise customers on housing prospects and tenancy matters, in person, by telephone or video link, and work to maximise income by managing rent arrears and advising tenants on income maximisation.

The role requires experience dealing with the public, numeracy, and proficiency in Microsoft Office, with a strong focus on customer service and effective communication.

Qualifications

• Experience dealing with the public in person and on the telephone.
• Working with figures and Microsoft Office packages.
• Knowledge of housing services and numeracy skills.
• Strong customer service and communication skills; handle angry customers.
• Demonstrate initiative and ability to organise workload; flexible location.

Responsibilities

• Deliver local housing services including interviewing and advising customers on housing prospects/needs.
• Interview and advise customers in person, by telephone or video on tenancy matters.
• Maximise income for the Council, including managing rent arrears and advising on income maximisation.

Skills

Public interaction

Numeracy

Microsoft Office

Customer service

Communication skills

Education

National Certificate in Housing (or equivalent)

Job description

Housing Assistant (Full Time) (Temporary) - REN15335

The Housing Assistant will contribute to the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing and advising customers in person, by telephone or video link regarding key tenancy matters, including termination of tenancy; and maximising income for the Council, including managing rent arrears and advising our tenants on income maximisation.

You must have relevant experience of dealing with the public in person and on the telephone, working with figures and Microsoft Office packages. A general knowledge of housing services is essential, as is numeracy skills and you must have effective customer service and communication skills. The ability and confidence to deal with angry/upset customers is also required.

You will be expected to use your initiative when making decisions and you must be capable of organising your own workload and work at other locations and/or work flexibly when required.

A National Certificate in Housing (or equivalent) is desirable.

Please note that this post is temporary, subject to business needs and funding for 8 Months or until the requirement for the post ceases, whichever date is the earlier.

If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.