Housing Assistant - Temporary Accommodation - Housing Benefit

The City of Edinburgh Council; Easter Howgate; On-site; GBP 27,000 - 30,000; Full time

Job summary

The City of Edinburgh Council is seeking a Housing Assistant in the Temporary Accommodation Service for the North East Locality. The role focuses on administrative duties within a housing context, delivering high-quality customer service and supporting the team in day-to-day tasks.

You will be required to have substantial administrative experience in a housing association, council or similar organisation, with excellent IT and communication skills.

Qualifications

• Significant experience of working in an administrative role within a housing association, council or similar organisation.
• Excellent communication and IT skills, with a passion and track record for delivering high quality customer services.

Skills

Administrative experience

IT skills

Customer service

Time management

Job description

Housing Assistant – Temporary Accommodation – North East Locality
North East Locality Office

Salary: £27,257 - £29,850

Hours: 36 per week

An exciting opportunity has arisen for a Housing Assistant in the Council’s Temporary Accommodation Service.

You will have significant experience of working in an administrative role within a housing association, council or similar organisation.With excellent communication and IT skills, coupled with a passion and track record for delivering high quality customer services; you will have the ability to work under pressure, organise your own workload and have great time management skills.

You will put your customers first, respect and understand their concerns and needs when delivering services to them and inspire confidence and respect in your customers for you and the service you work for. You will be sensitive and responsive to the needs of all your customers, many of whom may experience significant challenges in their lives.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

Follow us on X at @edincounciljobs

View Housing Assistantjob description

View Housing Assistantperson specification