Housing Administrator (Advice Services)

Scottish Federation of Housing Associations; Glasgow; On-site; GBP 27,068 - 30,610; Full time

Benefits offered by this job

40 days of leave

Defined Contribution Pension Scheme

Job summary

A prominent housing association in Glasgow is seeking a full-time Housing Administrator to deliver exceptional front-line reception services and administrative support to their Advice Services team. The ideal candidate will possess excellent communication and problem-solving skills, be IT competent, and thrive in a dynamic working environment. This role offers a salary between £27,068 and £30,610, along with 40 days of leave.

Qualifications

• Supporting statement must demonstrate how you meet the job description.
• Ability to work in a fast-moving environment.
• Passion for delivering excellent customer service.

Responsibilities

• Provide front-line reception service to customers and contractors.
• Administrative support to the Advice Services Team.

Skills

Excellent communication skills

Problem-solving skills

IT package competence

Team player

Job description

Job Overview

We have a great opportunity for the right person to join our Advice Services team at Southside Housing Association. We are a friendly, forward‑thinking organisation that values innovation, flexibility and positive communication. Our commitment is to deliver high‑quality services supporting our community. If you like to work in a fast‑moving environment with a varied workload and have excellent communication and problem‑solving skills this could be for you.

Role

We are looking to recruit a full‑time Housing Administrator (Advice Services) to provide an exceptional front‑line reception service to our customers and contractors at our Shields Road sub‑office and provide administrative support to the Advice Services Team. The successful candidate will be an enthusiastic, self‑motivated individual, passionate about doing the right thing. The ability to work in an ever‑changing environment with competing pressures is necessary, and the successful candidate will be a team player with a “can do” attitude and the desire to learn new things while ensuring that our customers receive the best possible service. A competence in using IT packages will be required.

Requirements

• A supporting statement of no more than 500 words
• Completed Equalities monitoring form

Additional Information

Please note that your supporting statement must clearly demonstrate how you meet the requirements noted within the job description and person specification outlined in the Recruitment Pack.

The Association is an equal opportunities employer.

Application Details

Closing Date for Applications: Monday 30th March 2026 at 12 noon.

Interviews will be held: 8th / 9th April 2026.

Job Specifications

Hours of Work: 35 hours a week.
EVH Grade: 4 (Points 9-12) £27,068 – £30,610 as of 01.04.2026
40 days leave (inclusive of statutory leave)
Defined Contribution Pension Scheme

Job Type

Full Time

Contact

Contact name:

Email address: [e-mail]