Housing Service Adviser

Brighton & Hove City Council; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Brighton & Hove City Council is seeking a Housing Service Adviser for two roles: one permanent and one temporary (maternity cover). You will provide essential support to tenants and leaseholders, contributing to a diverse and inclusive community. A flexible work environment is available, with opportunities for career progression and personal development.

Benefits

Flexible working options

Generous annual leave allowance

Employee discounts

Local Government Pension Scheme

Qualifications

• Experience communicating with customers from diverse backgrounds.
• Ability to discuss challenging issues in a supportive manner.
• Skills in keeping accurate records.

Responsibilities

• Provide first point of contact to Tenancy Services for tenants.
• Work in a high demand service.
• Support and advice to council tenants.

Skills

Communication

Empathy

Record Keeping

Job description

• Directorate BHCC: Homes and Adult Social Care
• Contract Permanent
• Closing Date Apply by 29 June 2025

Location

Job Summary

Job reference

• Positions available 2

Working hours

• Working hours 37 hrs Perm / 18.5 hrs, Fixed Term for 8 months

Job category

• Job category Housing

Organisation

• Organisation Brighton & Hove City Council

Job introduction

One 37 hour per week permanent post and one 18.5 hours per week temporary post (Maternity cover for 8 months)

Brighton & Hove is a great place to live, learn, work and visit. Our diverse and vibrant community is passionate about the city and there’s a shared commitment to celebrating and promoting all that makes Brighton & Hove so unique.

We are just as committed to delivering an outstanding service to our residents as we are in making Tenancy Services the first choice for a career in Housing.

If you are looking to work in a flexible and forward-thinking organisation, enjoy helping people from a range of backgrounds and arelooking for an exciting new challenge, then we would be delighted to hear from you.

You’ll be working in a directorate that is dedicated to empowering people from different communities and backgrounds to come together, live well and thrive, supported by our city-wide work on fairness, inclusion and engagement.

This fixed term role is available as a secondment to internal applicants in line with our secondment policy. Before applying, please ensure you have read the Secondment policy to ensure you are eligible to apply. In accordance with the policy, please ensure you have the written approval of your line manager before applying. Evidence of this must be included with your application.

The role of a Housing Service Adviser is to provide a first point of contact to Tenancy Services for tenants and leaseholders.

You will have experience of communicating with customers from a range of backgrounds face to face, on the phone and digitally. You will be able to work in a high demand service, providing advice, support and signposting to council tenants. You will be skilled in discussing sometimes challenging issues in a supportive and empathic way. You will be skilled in keeping accurate records and in working with colleagues to achieve the best outcome for customers.

You’ll be working in a directorate that is dedicated to empowering people from different communities and backgrounds to come together, live well and thrive, supported by our city-wide work on fairness, inclusion, and engagement. You’ll have an ability to communicate with a diverse range of stakeholders, an understanding of the needs of our different communities and residents, and the skills to ensure accessibility and inclusion in your work.

We have a number of vacancies available, with some flexible working including working from home to support a positive work/live balance. We can also offer fully office-based arrangements as an option. Our diverse team is based across the city in one of our three housing offices and at our Housing Centre based in Moulsecoomb. On the days you are working in the office you will be in a spacious and welcoming working environment and whether working in the office or remotely, you will become part of our friendly and supportive management team.

In return, we can offer you a competitive salary, training and qualifications, career progression with the opportunity to become involved in bespoke projects, flexible working, a generous annual leave allowance with the opportunity to buy extra days, staff discounts, and admittance into the Local Government Pension Scheme.

For more information about the organisation and the specific roles please download the job description/person specification.

Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Application Form guidance (brighton-hove.gov.uk) and (Shortlisting guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

For more information about our values and the benefits of working at the council, visit Why work for us

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities that we serve, so we welcome and encourage applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White other background, as well as those who identify as disabled or LGBTQ. If you are successful in your application, we have the following employee networks here to support you throughout your employment with us: BME Workers, Disabled Workers and Carers, LGBTQ Workers, and Women’s Network.