Customer Service Advisor

Ardonagh Advisory; Brighton; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading company in the insurance sector seeks a Customer Service Advisor for a 6-month fixed term contract in Brighton. Candidates will receive comprehensive training and enjoy a hybrid work model after training. The role involves providing excellent customer service, meeting KPIs, and working collaboratively in a supportive team environment. Benefits include generous holiday entitlement, career progression opportunities, and wellbeing support.

Benefits

Holiday entitlement of 26 days plus bank holidays

Company-funded membership for CII/ACII qualification

Life Assurance, Insurance, and Income Protection

Opportunities to progress your career

CII or ACII qualifications

Pensions scheme

24-hour support for physical and mental wellbeing

One paid volunteering day annually

The Spotlight Awards

Qualifications

• No experience necessary; training provided.
• Ability to process administrative tasks and contribute to team goals.

Responsibilities

• Provide excellent customer service to clients.
• Process administrative tasks efficiently.
• Meet performance KPIs and targets.

Skills

Attention to detail

Customer service

Teamwork

Positive attitude

Job description

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Customer Service Advisor (6-month Fixed Term Contract) – Hybrid in Brighton – ARD1092805

Do you have Customer Service or Administration experience?

We’re on the hunt for a talented Customer Service Advisor to join our team here at Navigators and General on a 6-month fixed term contract. You’ll work Monday to Friday, just 37.5 hours a week. No experience necessary as we will provide you with full training!

Initially, you will work from our office in Brighton, with convenient transport links, alongside our welcoming and supportive team. Once you’re feeling confident and your training is complete, this role will become hybrid if you wish, allowing you to work 3 days in the office and 2 days from home every week.

What does the role of a Customer Service Advisor involve?

• Provide excellent customer service to our existing clients over the phone and via email.
• Demonstrate great attention to detail, efficiently process administrative tasks, learn quickly, and maintain a positive, can-do attitude.
• Meet and exceed performance KPIs and targets.
• Enjoy working in a team environment, supporting and helping each other to achieve team goals and objectives.

In return, you will be welcomed and supported by Navigators and General, part of the Ardonagh family, an organization that cares about your wellbeing. Benefits include:

• Holiday entitlement of 26 days plus bank holidays.
• Company-funded membership for CII/ACII qualification.
• Life Assurance, Insurance, and Income Protection.
• Opportunities to progress your career within the Ardonagh group.
• Gain CII or ACII qualifications to enhance your professional growth.
• Pensions scheme for your retirement planning.
• 24-hour support for physical and mental wellbeing.
• One paid volunteering day annually to give back to the community.
• The Spotlight Awards, recognizing outstanding talent across the group.