Housing Repairs Scheduler & Resident Liaison

MMP Consultancy; Greater London; On-site; GBP 21,000 - 39,000; Part time

Job summary

MMP Consultancy is seeking an experienced Repairs Planner to join a Social Housing contractor on a temporary basis. The role focuses on scheduling, coordinating, and delivering repairs with a strong emphasis on customer service for residents and contractors.

You will manage operatives' diaries, coordinate inspections, and ensure timely completion while maintaining high standards of information accuracy and communication within housing maintenance projects.

Qualifications

• Experience as Repairs Planner, Scheduler or Maintenance Coordinator within housing maintenance.
• Experience coordinating multiple repairs and maintenance activities simultaneously.
• Strong organisational and workload management skills.
• Excellent communication and customer service abilities in housing maintenance.
• Experience in housing associations, local authorities or contractor environments.
• Proficient use of scheduling systems and MS Office tools.

Responsibilities

• Manage and maintain operatives' diaries and schedules.
• Plan and coordinate pre-inspections, post-inspections, reactive repairs, and emergency maintenance works.
• Prioritise emergency and urgent repair requests.
• Book appointments and allocate work to available operatives.
• Monitor jobs from initial booking through to completion.
• Ensure all relevant information and records are updated accurately and promptly.
• Liaise with tenants, operatives, and contractors to arrange and progress repairs.
• Attend team meetings and training as required.

Skills

Organisational skills

Communication

Customer service

Scheduling

Time management

Education

GCSEs including Maths and English

Tools

Connect

Northgate

DRS

MS Excel

MS Word

Job description

MMP Consultancy is seeking an experienced Repairs Planner to join a Social Housing contractor on a temporary basis. The role focuses on scheduling, coordinating, and delivering repairs with a strong emphasis on customer service for residents and contractors.

You will manage operatives' diaries, coordinate inspections, and ensure timely completion while maintaining high standards of information accuracy and communication within housing maintenance projects.