Housing Repairs Lead: Fast, Customer-Focused Voids

Tempest Resourcing Limited; England; On-site; GBP 28,000 - 38,000; Full time

Job summary

Tempest Resourcing Limited is seeking a proactive Repairs Officer to own the responsive repairs and voids service for a community-focused housing provider. You will manage end-to-end repairs, raise orders, inspect works and ensure regulatory compliance, delivering excellent service to residents.

Ideal candidates will have experience in social housing repairs, strong communication skills, and a driving licence. A vehicle is preferred to cover multiple properties efficiently.

Qualifications

• Experience managing responsive repairs and voids within social housing, housing management or property services.
• Strong knowledge of housing maintenance and property compliance.
• Excellent communication and stakeholder management skills.
• Proactive, organised and solutions-focused approach.
• Ability to manage multiple priorities and meet service targets.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Managing responsive repairs from initial report through to completion.
• Raising work orders, obtaining quotes and instructing contractors.
• Carrying out pre and post inspections.
• Monitoring contractor performance and quality of works.
• Managing void properties to minimise turnaround times.
• Identifying and escalating complex repairs, damp and mould, disrepair and other high‑risk issues.
• Maintaining accurate records and ensuring compliance with regulatory requirements.
• Delivering excellent customer service to residents at every stage.

Skills

Repairs management

Voids management

Stakeholder management

Communication skills

Organisational skills

Driving licence

Job description

Tempest Resourcing Limited is seeking a proactive Repairs Officer to own the responsive repairs and voids service for a community-focused housing provider. You will manage end-to-end repairs, raise orders, inspect works and ensure regulatory compliance, delivering excellent service to residents.

Ideal candidates will have experience in social housing repairs, strong communication skills, and a driving licence. A vehicle is preferred to cover multiple properties efficiently.