Housing Repairs Coordinator - Admin & Customer Support

Vivid Resourcing Ltd; England; On-site; GBP 23,000 - 32,000; Full time

Job summary

Vivid Resourcing Ltd is seeking a Housing Repairs Administrator to be the first point of contact for tenants reporting repairs. You will log requests, coordinate with contractors, and keep customers informed throughout the repair journey.

You will work in a fast-paced environment, providing proactive and professional support, handling invoices, and ensuring accurate records while delivering high standards of service.

Qualifications

• Strong administrative and organisational skills.
• Excellent communication and interpersonal skills.
• Conscientious with strong attention to detail.
• Good numeracy and literacy skills.
• Strong IT skills and confidence with databases and MS Office.
• Ability to work as part of a team.
• Ability to prioritise workloads, use initiative and solve problems.

Responsibilities

• Provide professional and friendly support to customers via telephone, email, and written correspondence.
• Assess, log, and process housing repair requests using the Orchard housing management system.
• Update repair records and amend jobs as required.
• Liaise with contractors, tradespeople, and the Housing Repairs Team to ensure repairs are completed efficiently.
• Work collaboratively with specialist teams across the council.
• Process invoices, respond to contractor enquiries, and manage associated administration tasks.
• Keep customers updated on repair progress and help prioritise jobs alongside Team Leaders and caseworkers.
• Manage enquiries relating to rental garage stock, including repairs, new tenancies, and tenancy swaps.
• Maintain accurate records and ensure a high standard of customer service at all times.

Skills

Administrative

Organisation

Communication

Attention to detail

Numeracy & literacy

IT & databases

Teamwork

Problem solving

Tools

Orchard housing management

Job description

Vivid Resourcing Ltd is seeking a Housing Repairs Administrator to be the first point of contact for tenants reporting repairs. You will log requests, coordinate with contractors, and keep customers informed throughout the repair journey.

You will work in a fast-paced environment, providing proactive and professional support, handling invoices, and ensuring accurate records while delivering high standards of service.