Caseworker (Housing Assistance Shared Service)

Stafford Borough & Cannock Chase District Councils; Stafford; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Flexitime scheme

LGPS

Annual leave 25.5–30.5 days

Cycle to Work

Free Car Parking

Essential Car User Allowance

Job summary

Stafford Borough & Cannock Chase District Councils are recruiting a Caseworker for the Housing Assistance Shared Service. The post is permanent, 37 hours per week, and offers a Grade F (SCP 12-19) salary of £29,542–£33,119 per annum.

You will support residents in three councils, carry out home adaptations funding assessments, visit homes, and coordinate market-leading housing services while working in a supportive, collaborative team.

Qualifications

• Experience in Housing, Home Improvement Agency, Social Care or Benefits advice.
• Confident operating in a public sector environment.
• Willing to visit residents' homes to gather documents and undertake financial assessments.
• Prepared to undertake training to carry out trusted assessor assessments.
• Collaborative, professional and committed to delivering high-quality adaptations.

Responsibilities

• Support managers and leaders across three councils.
• Contribute to development of the Housing Assistance Shared Service.
• Assist residents with home adaptations and funding.
• Provide a single point of contact throughout the customer journey.

Skills

Housing experience

Public sector experience

Home visits

Financial assessments

Adaptations knowledge

Job description

Caseworker (Housing Assistance Shared Service) DHH118
Grade F (SCP 12-19) £29,542 – £33,119 per annum
Permanent, 37 per week

Why join us?

Working for Cannock Chase District and Stafford Borough Councils gives you the opportunity to
make a real difference while enjoying excellent terms and benefits, including:

• Flexitime scheme to support work–life balance
• Local Government Pension Scheme
• 25.5 days annual leave, rising to 30.5 days (after 5 years continuous local government service)
• Discounted Council Leisure Centre Membership
• Cycle to Work Scheme
• Free Car Parking
• Essential Car User Allowance
  

About the role

We are seeking a caseworker to join our established and supportive Housing Assistance Shared Service, working across Cannock Chase District, Stafford Borough and South Staffordshire District Councils.

This is an exciting opportunity to play a key role in the ongoing development of our shared service, supporting managers and leaders across three neighbouring local authorities. You’ll be at the heart of a varied and rewarding workload, helping to deliver high‑quality services to our communities.

By joining our team, you’ll be contributing to an ambitious agenda as we support both councils through the evolving local government landscape.

Our service enables disabled and older residents to live safely and independently in their own homes, to maximise their potential, improve dignity and reduce stress in daily tasks. We provide advice, assistance, and support to residents who need adaptations and empower them to participate in the home adaptation design process.

We assire to provide a home improvement agency style service, where each customer has a single point of contact throughout their journey. We begin with the assumption that each individual is best placed to judge their own wellbeing. We take account of residents’ views, wishes and feelings to understand the needs experienced and identified by them, along with their family and carer/s, whilst working to national supporting policies and the latest professional guidelines.

About you

You will be:

• A highly motivated and enthusiastic caseworker who has experience of working within a relevant area such as Housing, a Home Improvement Agency, Social Care or Benefits advice and understands the different types of adaptations undertaken via Disabled Facilities Grant funding.
• Confident operating in a public sector or similarly complex environment
• Willing to visit residents in their homes to support them to gather and compile the necessary documents and undertake financial assessments, to progress applications for funded home adaptations.
• Prepared to undertake, or willing to undertake the necessary training to carry out, trusted assessor assessments to determine bathing and some property access adaptations for people with straightforward health conditions.
• Collaborative, professional and committed to delivering high‑quality adaptations.
  

Further details are available in the supporting documentation.

Closing date: 22nd November 2026 Interviews: Wednesday 9th December 2029

Cannock Chase District and Stafford Borough Councils are Equal Opportunities Employers