Housing Repairs Customer Service Advisor

Disabled Workers Co-operative; Cannock; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible and hybrid working

Local Government Pension Scheme

23 days annual leave, rising to 26

Cycle to Work scheme

Free car parking

Job summary

Cannock Chase Council is seeking a Housing Repairs Customer Service Advisor to be the first point of contact for residents seeking housing repairs and related maintenance information. The role supports the Council’s Housing Repairs and Maintenance service with calls, emails, and online enquiries.

Based in Cannock, the post offers a permanent contract, 37 hours per week, and a friendly team environment. The council emphasises flexible hybrid working and a commitment to excellent customer service.

Qualifications

• Excellent communication and interpersonal skills.
• Commitment to delivering outstanding customer service.
• Experience of working in a customer service environment.
• Strong problem solving skills
• IT skills sufficient to input and retrieve data using Microsoft packages and bespoke software systems.
• The ability to remain calm and professional when dealing with challenging situations.
• A positive, flexible approach and the ability to work as part of a team.

Responsibilities

• Handle calls and emails in the Customer Contact Centre and provide accurate information.
• Be the first point of contact for residents for Housing Repairs and Maintenance services.
• Input and retrieve data to assist repairs and service requests.
• Deliver high quality customer service in a fast-paced environment.
• Support residents to access housing repair services efficiently and fairly.

Skills

Communication

Customer service

Teamwork

Problem solving

IT skills

Tools

Microsoft packages

Bespoke software systems

Job description

Housing Repairs Customer Service Advisor (viewed15 times)

CompanyName: Cannock Chase Council

JobLocation: Cannock

JobStatus: Full Time

JobDescription:

Housing Repairs Customer Service Advisor
Role Number: CH232
Grade C: £26,016 - £26,847 per annum
Contract Type: Permanent
Hours: 37 per week (Monday - Friday 9:00am to 5:00pm)

Why join us?

• Flexible and hybrid working opportunities
• Local Government Pension Scheme
• 23 days annual leave, rising to 26 days after 5 years continuous service
• Cycle to Work scheme
• Free car parking

About the role

We are looking for a professional, and customer-focused Housing Repairs Customer Service Advisor to join our team. You will be the first point of contact for residents, providing high quality advice and support for the Council’s Housing Repairs and Maintenance service.

Working in our fast-paced Customer Contact Centre you will be the front face of the Council’s Housing Repairs and Maintenance service, dealing with calls and emails covering a range of repair enquiries. This role ensures residents can access housing repair services efficiently and fairly. You will handle enquiries by phone, email and online, ensuring customers receive accurate information and excellent service.

About you

• Excellent communication and interpersonal skills.
• A commitment to delivering outstanding customer service.
• Experience of working in a customer service environment.
• Strong problem solving skills
• IT skills sufficient to input and retrieve data using Microsoft packages and bespoke software systems.
• The ability to remain calm and professional when dealing with challenging situations.
• A positive, flexible approach and the ability to work as part of a team.

Further details are available in the supporting documentation.

Closing date: Wednesday 11th November 2026

Cannock Chase District Council is an Equal Opportunities Employers

Address: Housing Maintenance
Cannock Chase Council
Cannock Chase Council, Civic Centre, Beecroft Road
Cannock
WS Walsall
WS11 1BG

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The Disabled Workers Co-operative Ltd. Reg No. 4418227