Benefits Assessor (Benefit Customer Engagement and Compliance Team)

Cannock Chase Council; Cannock; Híbrido; GBP 27.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexitime scheme to support work-life

Flexibility in working arrangements

Local Government Pension Scheme

23 days annual leave

Discounted Council Leisure Centre

Cycle to Work Scheme

Free Car Parking

Casual Car User Allowance

Descripción de la vacante

Cannock Chase Council is seeking a Benefits Assessor to join the Benefit Customer Engagement and Compliance Team. The role focuses on processing Housing Benefit and Local Council Tax Support claims within a shared Benefits Service across Cannock Chase and Stafford Borough districts.

The successful candidate will assess changes in circumstances and support customers via face-to-face, phone or email. The role is primarily based in Cannock with occasional site work across the two authorities.

Formación

• Experience processing Housing Benefit and Local Council Tax Support.
• Ability to assess changes in circumstances during reviews.
• Customer support via face-to-face, phone or email.

Responsabilidades

• Assess changes in circumstances identified during reviews.
• Provide support to customers face-to-face, over the phone and/or by email.
• Consider Discretionary Housing Payments in accordance with departmental guidance.

Descripción del empleo

Benefits Assessor (Benefit Customer Engagement and Compliance Team)

Benefits Assessor (Benefit Customer Engagement and Compliance Team)

Role Number: RF567

Contract Type: Permanent

Company: Cannock Chase Council Salary: £26,847 to £29,071 a year Hours: Full-time Location: Cannock, WS11 1BG Working pattern: Hybrid - 1 day remote Job type: Permanent Posting date: 23 Oct 2026 Closing date: 5 Nov 2026

Why join us?

• Flexitime scheme to support work-life balance
• Flexibility in working arrangements
• Local Government Pension Scheme
• 23 days annual leave, rising to 26 days after 5 years continuous service
• Discounted Council Leisure Centre Membership
• Cycle to Work Scheme
• Free Car Parking
• Casual Car User Allowance

About the role

Cannock Chase Council and Stafford Borough Council are committed to achieving excellence in the processing of Housing Benefit and Local Council Tax Support claims together with the recovery of overpaid benefit, from their shared Benefits Service.

The following opportunity has arisen for a candidate with the appropriate skills, experience and commitment to work in the shared Benefits Service. Whilst the successful candidate will be based primarily in Cannock, you may be required on occasion to work at sites across the Cannock Chase and Stafford Borough areas.

As part of a busy team you will be required to provide support to customers both face to face, over the phone and / or e-mail. You will be required to assess changes in circumstances identified as a result of on going reviews and will be required to consider Discretionary Housing Payments in accordance with departmental guidance.

Ready to make a difference?

If you’re looking for a role where your expertise will be valued, your development supported, and your work will have a meaningful impact across two ambitious local authorities, we’d love to hear from you.

Cannock Chase District and Stafford Borough Councils are Equal Opportunities Employers

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.