Housing Repairs Contact Centre Coordinator

Sureserve; Havant; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Contributory Pension scheme

Life assurance

28 days annual leave + increasing to ³

Enhanced family leave policies

Sureserve Benefits Hub

Virtual GP 24/7

Employee assistance programme

Bike2Work

Salary sacrifice for home & electronic

Job summary

Sureserve Compliance South is recruiting an administrator to act as the central contact for customers across multiple contracts, delivering high-level service and efficient scheduling. You will handle repairs/servicing queries, manage job creation, and perform diverse administrative tasks within a collaborative team.

The role requires prior admin experience, strong communication, and proficiency in Outlook and Excel, with a flexible, well-organised approach to work.

Qualifications

• Previous administrative experience, preferably from social housing/construction.
• Proficient in MS Office, especially Outlook and Excel.
• Strong written and verbal communication skills.
• Flexible approach with good organisational abilities.

Responsibilities

• Schedule jobs across multiple contracts.
• Own the administration of contracts while collaborating on others to share knowledge.
• Answer inbound calls regarding repairs and servicing politely and professionally.
• Answer queries and see issues through to completion.
• Raise jobs and appointments in the main database and log information accurately.
• Carry out any ad-hoc administrative duties.

Skills

Administrative experience

Customer service

Written & verbal communication

Organisation & flexibility

Team collaboration

Tools

MS Office

Outlook

Excel

Job description

Sureserve Compliance South is recruiting an administrator to act as the central contact for customers across multiple contracts, delivering high-level service and efficient scheduling. You will handle repairs/servicing queries, manage job creation, and perform diverse administrative tasks within a collaborative team.

The role requires prior admin experience, strong communication, and proficiency in Outlook and Excel, with a flexible, well-organised approach to work.