Repairs Officer

The Oyster Partnership; Croydon; On-site; GBP 25,000 - 30,000; Full time

Job summary

The Oyster Partnership is seeking a Repairs Officer to support housing services from an initial contract in Croydon. You will act as the primary contact for residents and contractors, coordinating repair works and ensuring timely, professional communication.

This role emphasizes strong administrative skills, data management, invoicing, and collaboration with internal teams to deliver a joined-up, resident-focused service in a fast-paced environment.

Qualifications

• Previous housing / property services experience.
• Excellent organisation and communication skills.
• Strong IT proficiency, particularly in Microsoft Office.
• Ability to manage competing priorities and work independently or as part of a team.

Responsibilities

• Act as the first point of contact for residents and contractors, ensuring timely and professional communication.
• Schedule and monitor repair works, liaising with contractors to meet service level agreements.
• Provide comprehensive administrative support including data entry, document management, and invoice processing.
• Maintain property databases and assist with survey scheduling and resident satisfaction surveys.
• Collaborate with internal teams and external partners to deliver a joined-up service.

Skills

Organisational skills

Effective communication

Housing/property services experience

Prioritisation & multitasking

Teamwork

Tools

Microsoft Office

Job description

Repairs Officer - Initial contract until March 2027

This role is ideal for someone with strong administrative skills, a customer focused mindset, and the ability to thrive in a fast paced environment.

Key Responsibilities:

• Act as the first point of contact for residents and contractors, ensuring timely and professional communication.
• Schedule and monitor repair works, liaising with contractors to meet service level agreements.
• Provide comprehensive administrative support including data entry, document management, and invoice processing.
• Maintain property databases and assist with survey scheduling and resident satisfaction surveys.
• Collaborate with internal teams and external partners to deliver a joined-up service.

What We’re Looking For:

• Previous housing / property services experience.
• Excellent organisation and communication skills.
• Strong IT proficiency, particularly in Microsoft Office.
• Ability to manage competing priorities and work independently or as part of a team.

If you’re ready to make a meaningful impact in a resident focused role, we’d love to hear from you.