Contact Centre Administrator

Sureserve; Havant; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Contributory Pension scheme

Life assurance

28 days annual leave + increasing to ³

Enhanced family leave policies

Sureserve Benefits Hub

Virtual GP 24/7

Employee assistance programme

Bike2Work

Salary sacrifice for home & electronic

Job summary

Sureserve Compliance South is recruiting an administrator to act as the central contact for customers across multiple contracts, delivering high-level service and efficient scheduling. You will handle repairs/servicing queries, manage job creation, and perform diverse administrative tasks within a collaborative team.

The role requires prior admin experience, strong communication, and proficiency in Outlook and Excel, with a flexible, well-organised approach to work.

Qualifications

• Previous administrative experience, preferably from social housing/construction.
• Proficient in MS Office, especially Outlook and Excel.
• Strong written and verbal communication skills.
• Flexible approach with good organisational abilities.

Responsibilities

• Schedule jobs across multiple contracts.
• Own the administration of contracts while collaborating on others to share knowledge.
• Answer inbound calls regarding repairs and servicing politely and professionally.
• Answer queries and see issues through to completion.
• Raise jobs and appointments in the main database and log information accurately.
• Carry out any ad-hoc administrative duties.

Skills

Administrative experience

Customer service

Written & verbal communication

Organisation & flexibility

Team collaboration

Tools

MS Office

Outlook

Excel

Job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long‑term contracts with our clients to offer our staff job security and progression opportunities.

Role

• The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction.
  

• Scheduling jobs with customers across multiple contracts.

• To take ownership of the administration of contracts whilst co‑working on various other contracts to ensure high levels of cooperation and knowledge within the team.

• Answer inbound customer calls relating to repairs and servicing for all clients courteously and professionally.

• Answer customer queries and take ownership of any issues arising through to completion.

• Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.

• All associated ad‑hoc administrative duties.

The successful candidate will have

• Previous administrative experience, preferably from a social housing/construction background

• Able to provide a high level of courteous, professional customer service

• Proficient in MS Office, in particular, Outlook and Excel

• Good written and verbal communication skills

• Flexible attitude with strong organisational skills

What we can offer you
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• 37.5 hours per week contracted with summer/winter hours

• Competitive salary

• Contributory Pension scheme

• Life assurance

• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days

• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000's retail discounts

• Virtual GP service, 24/7, 365 days, available for employees and your immediate family

• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family

• Bike2Work scheme

• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Pre‑employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks