Customer Support & Repairs Coordinator

Wiltshire Career Site; Salisbury; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Wiltshire Council is recruiting for a Customer Contact Officer to deliver high-quality support to tenants and service users. You will manage repair requests, prioritise tasks and coordinate with surveyors and contractors to ensure timely progress.

The role requires strong administrative skills and a proactive approach, with excellent MS Office knowledge and a focus on effective communication to maintain high customer satisfaction.

Qualifications

• Strong administrative background.
• Excellent working knowledge of MS Office.
• Ability to use initiative in challenging situations.

Responsibilities

• Record and manage repair requests and authorise emergency works.
• Identify rechargeable repairs and prioritise tasks.
• Coordinate with surveyors and contractors; monitor progress.
• Assist tenants in resolving minor issues and advise on services.
• Schedule appointments and handle invoice payments; ensure accurate data recording and reporting.

Skills

MS Office

Administrative skills

Job description

Wiltshire Council is recruiting for a Customer Contact Officer to deliver high-quality support to tenants and service users. You will manage repair requests, prioritise tasks and coordinate with surveyors and contractors to ensure timely progress.

The role requires strong administrative skills and a proactive approach, with excellent MS Office knowledge and a focus on effective communication to maintain high customer satisfaction.