Housing Assistant

Pinnacle Group

Larkhill

Hybrid

GBP 22,000 - 26,000

Full time

4 days ago

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Benefits offered by this job

Flexible Working Arrangements

Private Medical Insurance

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Season Ticket Loans

Personal Development Plans

Job summary

Pinnacle Group is recruiting a Housing Assistant to provide comprehensive support and administration for regional housing services. The role involves planning, scheduling and monitoring Housing Officer appointments, with a hybrid working pattern and some travel.

The successful candidate will operate in a fast-paced housing management environment, producing clear reports and handling complex issues while liaising with managers and stakeholders.

Qualifications

Ability to work in fast moving, front line housing management environment.
Ability to produce and present comprehensive professional reports clearly and concisely.
Ability to use initiative and make accurate and timely decisions whilst under pressure.
Ability to interpret and analyse data and performance information, identifying issues and resolution required.

Responsibilities

Assist in following up unresolved issues from the occupancy cycle (voids) and ensure action items are completed.
Coordinate, administer and monitor Housing Officer appointments/diaries, and manage short notices and long‑term planning with stakeholders.
Contribute to management and allocation of garages as required.
Provide up-to-date local information for families to improve experiences in new areas and housing facilities.
Maintain accurate records in all operational systems and templates.
Raise, report and monitor health and safety concerns impacting service families’ lived experience.
Administer and support regional teams with follow-on in occupancy enquiries (AND A, ASB, etc.).

Skills

Interpersonal skills

Data interpretation

Report writing

Decision making

Job description

Pinnacle Group are looking to recruit a Housing Assistant to provide a comprehensive support and administration service for regional and area housing services. As well as administering and supporting area housing services, the Housing Assistant role will be central to the success of the team by planning, monitoring, scheduling and management of Housing Officer appointments/diaries.This is a hybrid role which may include travel to other areas. The working hours are Monday - Friday, 8.30am - 4.30pm.Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating forthem in everything we do.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities:

Assist in following up unresolved issues as a result of the occupancy cycle (voids) e.g. checking any items raised at pre move in are completed by RAMS if HO is attending another appointment.
Coordinate, administer and monitor Housing Officer appointments/diaries including short notices changes and long-term planning liaising with the area manager and other stakeholders as required.
Contribute, lead and support as required in the management and allocation of garages
Provide and keep up to date local information for families to improve their lived experience and introduction to a new area with the associated facilities
Complete and maintain accurate and detailed records in all operational systems and templates
Contribute to ensuring families and the places that they live receive a comprehensive and holistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns, issues which impact on service families lived experience in their homes and or the areas they live in.
Administer and support regional teams with follow on ‘in occupancy’ enquiries such as aids and adaptations (ANDA), permissions, squatters, abandonment, ASB and referrals to other agencies

Key requirements:

Ability to work in a fast moving, pressurized, front line housing management environment dealing with complex issues and competing priorities
Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience
Ability to use initiative and make accurate and timely decisions whilst under pressure.
Ability to interpret and analyse data and performance information, identifying issues and resolution required.
Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations.

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including: