Housing Register Team Lead – Frontline Allocations

London Borough of Hounslow; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

London Borough of Hounslow is seeking an Assistant Service Manager for the Housing Register. You will provide frontline leadership to a team of 4–8 frontline officers, ensuring a modern, responsive, and person-centred housing service for vulnerable residents across the Borough.

You will lead on Part VI reviews, manage casework, and ensure compliance with statutory duties under Part VI of the Housing Act 1996. A Level 4 housing management qualification is required.

Qualifications

• Experience leading multi-disciplinary housing teams and staff.
• Strong knowledge of Part VI of the Housing Act 1996 and related guidance.
• Experience handling complex homeless cases with vulnerable client groups.
• Ability to manage staff in high-volume, fast-paced environment.

Responsibilities

• Assess housing applications to join the housing register in line with the Allocation Scheme.
• Maintain accurate records and use data to support quality assurance.
• Respond to Member enquiries, LGSCO investigations, FOI requests and SARs; brief senior management.
• Lead and develop a team of Housing Register officers.
• Oversee day-to-day Part VI reviews and issue decisions accordingly.

Skills

Leadership

Communication

Integrity

Analytical thinking

Problem-solving

Adaptability

Education

Level 4 housing management

Job description

London Borough of Hounslow is seeking an Assistant Service Manager for the Housing Register. You will provide frontline leadership to a team of 4–8 frontline officers, ensuring a modern, responsive, and person-centred housing service for vulnerable residents across the Borough.

You will lead on Part VI reviews, manage casework, and ensure compliance with statutory duties under Part VI of the Housing Act 1996. A Level 4 housing management qualification is required.