Housing Services Assistant - Frontline Support & Admin

Scottish Housing News; United Kingdom; Remote; GBP 22,000 - 26,000; Full time

Benefits offered by this job

40 days annual leave (pro rata)

10% employer pension contributions

Cash Health Plan

Free onsite parking

Agile Working

Job summary

Cunninghame Housing Association is seeking a motivated Housing Assistant to join the Housing & Communities Team in a busy, customer-focused role. You will support allocations, tenancy administration, rent accounts, estate management and community engagement, ensuring accurate records and high-quality service.

The role offers Agile Working and a modern office environment with good transport links. You will be part of a values-led organisation, helping to deliver excellent housing services and

Qualifications

• Excellent communication and interpersonal skills.
• Strong administrative and organisational abilities.
• Good IT skills including Microsoft Office.
• Ability to build positive relationships with customers and colleagues.
• Proactive and solution-focused approach to work.

Responsibilities

• Act as the first point of contact for housing enquiries and provide information and support to customers.
• Support administration of housing applications, allocations, lettings and tenancy sign-ups.
• Maintain accurate tenancy, applicant and housing management records.
• Assist with tenancy management activities including estate management and inspections.
• Support rent account management and former tenant debt recovery.
• Prepare correspondence, reports and tenancy documentation.
• Liaise with colleagues and external agencies to support service delivery.
• Assist with community engagement activities and customer involvement initiatives.
• Contribute to performance reporting and continuous service improvement.

Skills

Communication skills

Admin & org abilities

IT skills

Customer service exp

Relationship building

Proactive problem-solving

Busy office experience

Public-facing experience

Tools

Microsoft Office

Job description

Cunninghame Housing Association is seeking a motivated Housing Assistant to join the Housing & Communities Team in a busy, customer-focused role. You will support allocations, tenancy administration, rent accounts, estate management and community engagement, ensuring accurate records and high-quality service.

The role offers Agile Working and a modern office environment with good transport links. You will be part of a values-led organisation, helping to deliver excellent housing services and